Onboarding Coach

Welcome to Jackrabbit Technologies.

Jackrabbit Technologies is the leading provider of software and services that help youth activity centers - gymnastics, dance, cheer, swim, music, childcare, and others - grow and operate efficiently. We are an entrepreneurial-minded, rapidly growing SaaS company that has been recognized as one of the Best Places to Work in North Carolina and one of North Carolina’s Top Industry-Driven Technology Companies. Jackrabbit Technologies’ SaaS solution powers over 7000 clients in 35 countries around the world.

Our culture empowers YOU.

We hire people passionate about what they do, provide them with the tools to succeed, and then get out of their way! Living our vision, mission, and values, our people are what make Jackrabbit Technologies an awesome place to work. And that “awesome place” is virtual-all of our employees enjoy the privilege of working remotely. We always have and always will. So, you must have reliable high-speed internet access. We are interested in speaking to qualified candidates who are US Citizens or Green Card holders with no special circumstances living in the US. We are not able to sponsor visas. This position specifically supports West Coast hours (8 AM - 5 PM Pacific Time).

What you'll do.

As a Sales and Onboarding Coach, you will inform and assist potential clients/leads about the value and benefits of Jackrabbit software through telephone, email, and other web-based/telecommunication to encourage purchase. In addition, you will:

• Learn and maintain knowledge of Jackrabbit software.
• Understand the client’s business operations, particularly regarding pertinent workflow/business processes, and recommend solutions.
• Prepare and maintain records for sales leads and account status.
• Be able to demonstrate the software and its benefits.
• Study competition by gathering current marketplace information on pricing, products, and new products.
• Utilize CRM software to ensure activities are properly documented, and adequate information regarding the prospective customer is recorded.
• Conduct quick calls and live demos and set up calls as scheduled.
• Monitor Client Success through the Set-up phase - tracking progress and offering assistance.
• Monitor and respond to Team Support Tickets in HubSpot for client onboarding and set up as needed.

• Importing from other software into Excel and then into their Jackrabbit software in a timely fashion.

• Travel up to 25% to attend Trade Shows and or conferences. Disseminate feedback and collaborate with our webmaster to improve the website based on client feedback.

What you’re about.

You are a customer-focused, goal-oriented team player with a passion for helping people. You are excited to gain a broad knowledge of Jackrabbit's products and embrace sales/telecommunication technologies. You are passionate about converting leads to clients while setting them up for success!

In addition, you have:

• Experience in public speaking or education of individuals on any item or product
• Excellent written and verbal communication skills
• Sales Experience is a plus (Inbound Sales)

• Working knowledge of Excel

• The ability to monitor your own work to ensure quality and accuracy.
• The ability to move between multiple tasks and programs without becoming overwhelmed.
• High school diploma or equivalent
• College degree preferred- not required.
• A Valid Visa/Passport is required for international travel.
• Experience with HubSpot a plus

What you will love about us.

• Our Culture! Read what our employees say about working at Jackrabbit on Glassdoor.
• We work remotely. We always have - we always will!
• Our Health and Wellness Benefits. Medical, Dental, Vision, Flexible Spending, HSA and Dependent Care Accounts.
• We help you with the unexpected. Company-Paid Disability and Life Insurance. Opportunity to elect Critical Illness and Accident Insurance. Plus confidential access to legal and life counseling and mental health support available 24/7.
• Your future looks bright at Jackrabbit. 401(k) with a generous company match, access to financial planning.
• We pay you to play, rest, recharge and balance your life. Paid Time Off, Paid Parental, Paid Caregiver and Sabbatical leaves.
• You will grow your skills with us. Annual allowance for professional development.
• We give back. Paid Time to volunteer in your community.

Jackrabbit is committed to providing a workplace free from discrimination or harassment. We expect every member of the Jackrabbit team to do their part to cultivate and maintain an environment where everyone has the opportunity to feel included and is afforded the respect and dignity they deserve.

Decisions related to hiring, compensating, training, evaluating performance, or terminating are made fairly, and we provide equal employment opportunities to all qualified candidates and employees. We examine our unconscious biases and take responsibility for always striving to create an inclusive environment that makes every employee and candidate feel welcome.