IT Support Technician

Description

AVITA Medical is a regenerative medicine company leading the development and commercialization of devices and autologous cellular therapies for skin restoration. Our FDA-approved RECELL System technology platform treats patients with thermal burn wounds and full-thickness skin defects and is used for re-pigmentation of stable depigmented vitiligo lesions by harnessing the regenerative properties of a patients’ own skin to create Spray-On Skin cells. We believe that patients are at the heart of everything we do, our employees are the lifeblood of AVITA Medical, passion is key to making a difference, quality impacts everything we do, and integrity is essential to our success.

Position Summary

The IT Support Technician position will be performing activities associated with configuring, installing, supporting and maintaining a wide range of IT software, hardware, and related services. This position requires excellent hardware and software troubleshooting skills, ability to follow directions, and excellent communication skills to facilitate top level customer service to the end users.

Key Responsibilities

• Monitor helpdesk to provide day-to-day support for all users both on-site and remote.
• Resolve all hardware/software problems by either fixing the problem or escalating to the appropriate resource.
• Clearly and effectively communicate in a timely and respectful manner with end users.
• Build, configure, and install PC and MAC computers.
• Configure and deploy iOS and Android devices.
• Resolve network printing issues from connectivity to maintenance and part replacement.
• Support telecom connectivity and operation.
• Document internal processes and procedures related to duties and responsibilities.
• Effectively manage multiple projects simultaneously while still maintaining a high level of customer service.
• Contribute to the development of policies and procedures to streamline the day-to-day IT operations.
  
  

Requirements

• 3+ years of desktop hardware and software support.
• 3+ years of mobile device support.
• Experience with help desk / ticketing system.
• High School Diploma
• Advanced training or degree desired
• Strong knowledge of Windows 10-11.
• Familiarity with Windows Server 2008 - 2019.
• Experience with Microsoft 365 suite of applications.
• Experience supporting and installing a variety of software applications.
• Experience with Active Directory and Group Policy.
• Good knowledge of internet security and data privacy principles.
• Intermediate network troubleshooting including DHCP, DNS, IP/subnets, VLAN and routing.
• Strong written and oral communication skills.
• Effective organizational, time management, and prioritization skills.
• Strong work ethic.
• Ability to troubleshoot complex technical issues and investigate independently.
• Self-motivated and clearly focused on the tasks assigned.
• Ability to multi-task and adapt to changes quickly.
• Effective team player.
  
  

EEOC: AVITA Medical is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are based on qualifications, merit, and business needs.

Your Physical Work Environment Will Require: The physical demands described here are representative of those that must be met by an individual to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, talk, and hear, stand, walk and/or balance, use hands and fingers to type, handle, feel, grasp, push, and pull. Hand-eye coordination is necessary to operate computers and various pieces of office equipment. Specific vision abilities required by this job include close vision and the ability to adjust focus. The individual is frequently required to reach with hands and arms, and repetitive motion, The individual is occasionally required to stoop, kneel, or crouch. The individual may occasionally lift and/or move up to 25 pounds.

AVITA Medical is an E-Verify participant.

AVITA Medical recognizes the role of information security in ensuring that users have access to the information they require to carry out their work in a secure manner. AVITA Medical is committed to protecting the security of its information and information systems. As such, each role within AVITA Medical must demonstrate the same commitment to information security.