Administrative Assistant II - Rehab Services

Description

In our department, we help individuals with hearing and communication disorders and treat patients who have injuries, illnesses or disabilities. Our patients have problems that can lead to social isolation, unemployment and depression. Our goal is to help them with their challenges so that they may enjoy improved quality of life. We are looking for an individual who is dedicated to helping others. We care a great deal for those that work in our department. The individual holding this position will: greet patients at the time of their appointment and check them in and out in UCLA's electronic health record (CareConnect); collect patient payments, make informed scheduling decisions based on knowledge of clinical practice at this Clinic; register new patients in CareConnect; receive incoming phone calls; closely monitor items in order and referral workqueues in CareConnect to ensure timely scheduling of appointments; maintain par levels for supplies, verify insurance benefits within a well-defined scope. Customer service is heavily emphasized at the Clinic. When needed, this individual may be required to work in other department locations, including Audiology, Speech Pathology and Rehabilitation Clinics in Westwood and Santa Monica. May be asked to cover Saturday clinic.

Salary range: 25.60-36.33 hourly

Qualifications

• Customer service, back office and front office functions in a health setting required
• Ability to prioritize assignments when faced with heavy workload, deadlines, interruptions, and competing requests to complete tasks in a timely manner.
• Interact diplomatically with a diverse population composed of staff, physicians, administrators, and outside personnel.
• Modify and adapt office procedures when confronted with changing operational needs.
• Once trained, utilize Medical System structure and policies to serve as a resource for questions, referrals, and documentation.
• Recognize and deal appropriately with sensitive and confidential issues.
• Once trained, utilize the electronic health record (CareConnect) to perform administrative functions for various tasks related to patient services.
• Able to effectively use Word and Excel.
  
  

UCLA Health welcomes all individuals, without regard to race, sex, sexual orientation, gender identity, religion, national origin or disabilities, and we proudly look to each person’s unique achievements and experiences to further set us apart.