Patient Care Coordinator - Durham, NC

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

Primary Responsibilities:

• Compliance with customer service standards to address all patient care items regarding their Urgent Care visit via tasking, fax, email, and telephone; resolve complex issues, rarely deferring to the Patient Care Coordinator for both incoming and outgoing calls
• Answers phones and schedules screening appointments for patients and providers using the scheduling system
• Assists providers with distribution of medical results from patient’s visits
• Interacts with patients and providers via phone and provides accurate, timely and responsive information about the mobile team processes
• Ensures efficient telephone communication with patients and providers
• Recognizes and responds appropriately to priority situations by transferring calls to provider, supervisor, or mobile team staff
• Establishes and maintains effective working relationships with providers, staff and other departments
• Prepares intake forms for patient visits to ensure providers and staff have the most up to date forms available for patient visit
• Requests medical records for appropriate use by providers to assess healthcare diagnosis code assessment
• Follows written protocols and procedures of the CareCoach Connect team
• Documents work processes effectively as required by procedure
• Demonstrates courtesy and willingness to assist patients and their families
• Manages medical records including maintaining, filing, scanning, and preparing for scheduled visits
• Ensures all correspondence is scanned and/or filed in timely manner
• Coordinates with external and internal teams in following protocol for patients unable to reach
• Audits completed screenings to ensure all information is completed and faxes all quality forms to DataRAP for processing
• Reviews charts for outstanding referral services needed to make sure patient has appointment within required timeframe
• Assists the provider to ensure schedules are mapped appropriately to arrive on time for appointments
• Performs all other related duties as assigned

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in

Required Qualifications:

• High School Diploma/GED (or higher)
• 1+ years of customer service experience
• Intermediate level of proficiency in Microsoft Office Suite

Preferred Qualifications:

• Medical terminology
• 1+ years of experience working with electronic medical records (EMR)
• Medical front desk experience

Soft Skills:

• Excellent communication skills and phone etiquette
• Ability to work independently

The salary range for this role is $16.88 to $33.22 per hour based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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