Director of Operations

Job Summary

The role of the Director of Operations is to provide direction to property teams to identify, develop and implement all potential revenue opportunities. This role will provide integral support daily to the team with accurate forecasting to maximize the total revenue and profitability for the hotel and conference rental center.

Job Responsibilities:

• Set, manage and collaborate with GM/revenue management consultant to input appropriate yield controls to maximize hotel's revenue from all distribution channels.
• Coordinate with the front office team to maximize revenue through effective inventory management upselling and sell-out efficiency.
• Utilize applicable resources for negotiating and booking optimal groups as well as to ensure hotel meeting space is properly utilized to maximize room and food and beverage revenue potential.
• Effectively leverage, manage and maintain the applicable Sales & Revenue Management system(s) daily operations forecasting support and reporting.
• Analyze applicable revenue reports to make Yield Management decisions and update respective inventory and rate information directly through the system(s) when necessary. Perform displacement analysis to support group sales decisions and communicate highlights and/or action plan recommendations to GM.
• Analyze and review monthly and weekly STR Report results understanding gains or losses of RevPAR Index and applying this knowledge to impact and predict future results and further help develop proactive strategies to gain share against the competition.
• Develop, monitor and adjust group pricing strategies preferred patterns and need periods where necessary, while working closely with revenue management consultant.
• Monitor the status of the hotel throughout the day. Adjust any inventory controls that need to be modified through the applicable Revenue System(s) and communicate to team members.
• Oversee Front Desk Supervisor and Director of Sales.
• Meet required timely expectation of sales system requirements when proposing bids.

Benefits

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Qualifications:

• High school diploma or equivalent is required.
• At least 5 years of progressive experience in a hotel or a related field required; or a 4-year college degree in business statistics revenue management or hospitality and at least 3 years of related experience.
• Knowledge of Microsoft Office Products with heavy Excel formulating and reporting skills.
• Understanding of general hotel operations and the philosophy of yield management.
• Knowledge of branded or similar PMS system internet and travel websites and industry specific reports including Cvent, Travelclick and STR desired.
• Must be able to work with and understand financial information and data and basic arithmetic functions.
• Must have the ability to assimilate complex information data etc. from disparate sources and work with revenue consultant to modify rate parity to meet the demands in the market.
• Use critical thinking skills to investigate changes in demand pace production and channel/source contribution to anticipate a response and ensure communication of critical information.
• Excellent presentation written and verbal communication to convey information to future guests and clients.
• Strong organizational management and ability of handling multiple responsibilities at any given time
• Approach all encounters with guests and associates in a friendly objective and service-oriented manner.

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk and hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is frequently required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate. There is rare and minimal exposure to noise from power tools. This position requires occasional travel in and out of state.