Clinical Risk and Patient Safety Program Manager

POSITION SUMMARY:

The Clinical Risk and Patient Safety Manager (CRPSM) facilitates and conducts the activities associated with the patient safety and clinical risk management program. These key functions include but are not limited to healthcare risk management and patient safety foundational elements such as management of the safety reporting program, and investigation of cases that may require root cause analysis as well as facilitation of FMEAs. Facilitates projects identified through safety event reporting or other means and acts as an active participant in department meetings and develops strong relationships with key leaders (nursing, physician and operational) throughout CHRISTUS St. Vincent and the Clinics.

Requirements

MINIMUM QUALIFICATIONS:

EDUCATION: Bachelor's Degree in Nursing, or a clinically related field of study from an accredited college or university. Preferred Education: Master's Degree in Nursing, Risk Management, or a related field of study from an accredited college or university.

CERTIFICATION/LICENSES: RN Candidates must have current RN license or valid temporary permit with the New Mexico Board of Nursing; or, valid Compact RN license which must be maintained throughout employment.

Must have or obtain the following Federal Emergency Management Administration (FEMA) course certifications:

• IS-700.A: National Incident Management System (NIMS) (Obtain within 90 days of placement in role)
• IS-100.HCB: Introduction to the Incident Command System (ICS 100) (Obtain within 90 days of placement in role)
• IS-200.HCA: Applying ICS to Healthcare Organizations (ICS 200) (Obtain within 90 days of placement in role).

Certification through a National Accreditation Board in Health Care Risk Management (CPHRM) or Patient Safety (CPPS) or must be obtained within 4 years from Date of Hire through the American Society for Healthcare Risk Management (ASHRM) or other accrediting body.

SKILLS:

• Demonstrate ability to apply critical thinking and investigative skills in stressful environments
• Must have excellent verbal and written communication skills
• Must be organized, detail oriented and self-motivated
• Must be able to work effectively as an individual or in an interdisciplinary team setting
• Must be able to handle stressful environments and apply de-escalation techniques when needed
• Must have computer skills that include Microsoft Office, Word, Excel, Outlook and Access. Ability to perform administrative tasks as needed or assigned
• Must have ability to create and maintain organized, confidential and professionally documented investigative files consistent with department processes
• Must have high degree of flexibility and be able to adapt to fast paced, high pressure environment
• Must be able to apply professional judgment as needed to prioritize work to achieve a consistent professional written work product and optimal productivity
• Must be able to establish effective, respectful and collegial working relationships with all internal and external customers including but not limited to patients, physicians, employees, students, volunteers and vendors

EXPERIENCE: Two (2) plus years of risk management and/or patient safety experience in an acute care facility. Three (3) plus years of clinical experience in an acute care setting.

NATURE OF SUPERVISION:

• Responsible to: Director of Risk Management

ENVIRONMENT:

• Bloodborne pathogen