Store Manager

WHAT ON EARTH IS DECIEM?

Known as “The Abnormal Beauty Company”, DECIEM is the parent company of The Ordinary, NIOD, and other beauty brands and is an industry disruptor with a science-first approach to innovation. DECIEM was Co-Founded in 2013 by the late Brandon Truaxe, a visionary who set out to change the beauty industry through authenticity and transparency. He developed DECIEM to be a happy family (of people and beauty brands), rooted in kindness, creativity, diversity, and respect, alongside Co-Founder, Nicola Kilner.

We are growing rapidly and we’re looking for someone who shares this vision and wants to grow with us!

WHAT WE’RE LOOKING FOR

We are looking for a Store Manager to join our Nolita and Soho locations!

As a Store Manager, you will deliver the highest standards of customer service by following the DECIEM experience and contributing to a teamwork environment positively, pleasantly, and effectively.

This is a Full-Time role 37.5 hours per week.

The hourly pay rate for this position is $29.00-$32.00/hour.

WHAT YOU’D BE DOING IN THIS ROLE

• Monitor and motivate the store team to meet and exceed DECIEM key performance indicators while providing an excellent standard of customer service
• Coach, counsel, and provide constructive feedback to all team members
• Create weekly, monthly business strategies and build a roadmap for success
• Report to Area Sales Manager to discuss store performance metrics, updates, successes, opportunities, and challenges
• Stay up to date with product knowledge, company information, launches, and campaigns, and ensure all information is cascaded to the team
• Management of all cash handling, daily banking, POS systems, payment processing equipment, and I.T. systems
• Ensure the day-to-day operations of the store are compliant with the company requirements
• Maintain DECIEM visual merchandising standards according to the official merchandising guidelines
• Manage store inventory to prevent shrinkage and ensure optimum stock levels are maintained at all times
• Manage in-store BOPIS and BORIS systems to ensure a smooth omnichannel experience

SKILLS AND QUALIFICATIONS NEEDED TO GET THE JOB DONE

• 3 - 5 years of retail experience is required
• Love of beauty products and a passion for skincare
• Proficiency in MS Office (MS Excel and MS PowerPoint, in particular)
• Attention to detail and problem-solving skills. Excellent written and verbal communication skills
• Strong time management and organizational skills with the ability to multi-task a must
• Demonstrated ability to work well under pressure, managing conflicting priorities and tight deadlines
• Experienced in a leadership role is preferred
• Relevant education OR equivalent work experience in customer service/retail is an asset

WHAT YOU’LL BE GAINING BY JOINING OUR TEAM

There’s a lot of good stuff that comes along with being a DECIEM team member. Here’s a few of our favourite perks and benefits, in no particular order…

• Generous Vacation & Personal Days, plus additional time off for volunteering in your community, voting, peaceful protesting, celebrating your birthday, and more.
• 6 months of paid time off for new parents (inclusive of all genders).
• Unlimited access to an Employee Assistance Program that includes mental health care, mindfulness programs, and more.
• Access to Development Grants & a LinkedIn Learning membership to help you keep growing and learning.
• First dibs on new products.
• A generous discount on DECIEM products for you, your family, and your friends.

BUILDING GROWTH TO POWER GOOD

We are a People First company that lives by our core values to…

• Do the right thing
• Create impact
• Respect small things
• Care too much
• Be the future

These values continue to guide us in all that we do. Along the way, we’ve been honoured to win some pretty incredible awards, including a CEW Achiever Award, Best Skincare Brand at Sunday Times Style Beauty Awards, and Most Popular Sustainable Brand by The Cosmetify Index Global. We’re still blushing!

SUSTAINABILITY AND SOCIAL IMPACT

DECIEM’s objective is to build growth and do good things while prioritizing people, animals, and the Earth.

Our Sustainability strategy is focused on fighting climate change, improved waste management, responsible packaging, responsible sourcing and product lifecycle, and water conservation.

In 2020, DECIEM established the Good Fund to support both large and grassroots charities in response to global events.

CREATING A HUMAN WORLD OF BEAUTY

DECIEM is committed to diversity, equity, and inclusion (DEI) by creating meaningful, measurable change in the lives of our team members and in the communities where we operate. Achieving equality is critical to DECIEM and our future.