Billing Team Lead

We are seeking a Billing Team Lead to join our Chicago, Indianapolis, Madison, Milwaukee, Minneapolis, Naples, Phoenix, St. Louis, Tampa or Tucson office who will be responsible for overseeing the billing staff for an assigned region/team. This role provides leadership and direction to the billing staff, coordinates workflow, and monitors performance to ensure compliance with the firm's policies and procedures. The Billing Team Lead works with the corresponding Billing Team Lead(s) and Senior Billing Manager to identify opportunities for process improvements and assists in implementing new protocol to support the firm's overall strategic plan. In addition to managing day-to-day billing activities, this position plays a key role in driving efficiency and consistency across the Billing department.

Responsibilities/Duties:

• Assists Senior Billing Manager with overseeing the billing staff, including but not limited to assigning work responsibilities, ensuring quality and timely work product, resolving problems, and assessing work performance
• Provides mentoring, training, and ongoing feedback, manages and balances billing workloads, oversees schedules and overtime, and provides input for annual performance evaluations
• Ensures compliance with firm and department policies, including working to address or resolve identified issues and escalate where appropriate
• Communicates deadlines for and ensures compliance with the month-end close process and creates the new prebills for the next month’s billing cycle
• Handles day-to-day direct billing responsibility (approx. 25% of the time) where needed due to complexity and/or to support firm strategic initiatives. Additionally, oversees and steers billing overflow as needed to ensure smooth operations
• Maintains a degree of involvement and oversight of team members’ workloads to ensure that bills are issued in a timely and accurate manner and documentation (i.e., client billing and payment terms, discount arrangements, as well as attorney and client preferences) is kept up to date
• Develops billing staff by enabling them to establish strong working relationships with assigned billing attorneys, take ownership of assigned billing and become the primary point of contact for billing attorneys and legal secretaries
• Supports proper e-billing protocol, working alongside the E-Billing Specialist to ensure that all e-billed clients are billed in a timely and accurate manner, adhering to both firm and client standards
• Serves as a point of contact for escalated billing attorney and administrative staff inquiries and ensures that all requests to billing staff are acted upon appropriately and promptly
• Liaises with and supports finance functions outside of Billing as needed
• Assists with developing and maintaining department training and resource materials
• Drives performance excellence with effective communication, performance management and employee recognition. Identifies opportunities allowing for employee growth and assists with achieving all goals
• Promotes a positive, energetic culture featuring teamwork, collaboration and excellence
• Serve as a positive role model, exemplifying firm and department standards in daily operations
• Additional duties and responsibilities as assigned by the Senior Billing Manager

Education / Experience:

• Bachelor's degree strongly preferred
• 4 to 6 years of related experience required
• Supervising experience required
• Knowledge of accounting concepts required
• Aderant Expert Billing and BillBlast e-billing software experience preferred
• Ability to calculate figures and amounts such as discounts, percentage, and billing rates
• Strong experience in Microsoft Office to include Word and Excel
• Exceptional organizational, problem-solving and analytical skills required
• High standards, excellent attention to detail, effective communicator, an ownership mentality and exceptional follow through skills
• Strong communication and interpersonal skills required to interact and build positive relationships with staff, attorneys and clients
• Ability to multi-task and adapt to changing priorities and work demands

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: Hybrid remote in Phoenix, AZ