Banquet Beverage Barback

JOB OVERVIEW:

Stock bars with designated supplies, ensuring no shortages for guest service. Maintain cleanliness of work areas and equipment according to hotel specifications. Assist Banquet Bartenders.

REPORTS TO: Director of Banquets, Beverage Manager, Banquet Managers, Banquet Beverage Supervisors and Banquet Captains.

SUPERVISES: N/A.

WORK ENVIRONMENT: Banquet and meeting rooms and service areas.

Job involves working:

• under variable temperature conditions (or extreme heat or cold).
• under variable noise levels.
• outdoors/indoors.
• around fumes and/or odor hazards.
• around dust and/or mite hazards.
• around chemicals.
• long hours during the busy season.

KEY RELATIONSHIPS:

Internal: Staff in Bar, Kitchen/Stewarding, Restaurant, Storeroom/ Purchasing, Housekeeping and Engineering.

External: Hotel guests and visitors, Equipment Repair associates.

ESSENTIAL JOB FUNCTIONS:

• Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.

• Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.

• Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.

• Maintain positive guest relations at all times.

• Be familiar with all hotel services/features and local attractions/activities in order to respond to guest inquiries accurately.

• Resolve guest complaints, ensuring guest satisfaction.

• Monitor and maintain cleanliness, sanitation and organization of assigned work areas.

• Maintain complete knowledge of all menu items, liquor brands, beers, wines and non-alcoholic selections available.

• Maintain knowledge of the particular characteristics and description of every wine/champagne by the glass and major wines on the wine list.

• Maintain complete knowledge of and strictly abide by state liquor regulations, particularly those prohibiting service to minors, intoxicated persons, and drunk driving.

Opening Side Duties:

• Check quality and amount of all bar stock and supplies in storage.
• Requisition all necessary supplies from Banquet Beverage Supervisors.
• Transport supplies from Storeroom to designated Bars.
• Stock ice in Bar.

• Inspect cleanliness and condition of Bar and service areas; rectify any deficiencies.

• Assist with preparing garnishes and mixes.

• Replenish supplies in Bars throughout shift.

• Answer phones according to Peabody Service Excellence practices.

• Transport soiled wares to dishwashing area.

• Extend courteous salutations when guests leave outlet and invite them to return.

• Ensure maximum usage of all supplies to attain budgeted beverage cost and to prevent waste.

• Use all chemicals in accordance with OSHA regulations and hotel requirements.

Closing Side Duties:

• Properly store all reusable goods.
• Empty and drain ice bin.
• Remove all items from bar top and tables.
• Secure all liquors, beers, wines, coolers, cabinets, and storage areas.
• Wipe down all bottles and surfaces.
• Clean all bar equipment and tools.
• Remove trash.
• Sweep and mop banquet area floors.

Must have and maintain TABC Server Permit within 60 days of employment.

SECONDARY JOB FUNCTIONS:

• Assist with weekly/monthly inventories.

• Follow maintenance program and cleaning schedule.

• Legibly document maintenance needs on work orders and submit to Supervisors or Manager.

QUALIFICATIONS:

Essential:

• Minimum of 18 years of age to handle liquor.

• TABC server permit.

• Fluency in English, both verbal and written.

• Provide legible communication.

• Compute basic arithmetic.

• Ability to:

• Perform job functions with attention to detail, speed, and accuracy.

• Prioritize and organize.

• Be a clear thinker, remaining calm and resolving problems using good judgment.

• Follow directions thoroughly.

• Understand guests’ service needs.

• Work cohesively with co-workers as part of a team.

• Work with minimal supervision.

• Maintain confidentiality of guest information and pertinent hotel data.

• Assist in the tracking of additional product being taken to bartenders.

• Satisfactorily communicate with guests, management, and co-workers in a courteous, empathetic, and discreet manner.

• Maintain regular and punctual attendance.

• Adhere to Peabody grooming standards.

• Exemplify Peabody Service Excellence.

Desirable:

• High school graduate or equivalent vocational training certificate.

• Previous experience in Hospitality Industry in similar position.

• Certification in alcohol awareness program.

• Certifications of previous training in liquor, wine, and food service.

• Knowledge of proper chemical handling.

• Ability to suggestively sell.

• Ability to input and access information in the property management system/computers/point of sales system.

• Previous guest relations training.

• Certification in CPR.

PHYSICAL ABILITIES:

Essential:

• Exert physical effort in transporting up to 300 pounds.

• Endure various physical movements throughout the work areas.

• Reach arm’s length above shoulder.

• Remain in stationary position for 30-45 minutes throughout work shift.

STANDARD SPECIFICATIONS:

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other employees or guests.