Skip Trace Specialist

As a Skip Trace Specialist, you will locate customers and collateral using various investigative (skip tracing) techniques. All duties and tasks must be completed by adhering to FDCPA and CFPB regulations. Manages a repossession queue of approximately 70-100 accounts maintaining charge offs at an acceptable rate as determined by management.

Location: Onsite in West Valley City, UT

Pay: Hourly + bonus potential

Schedule: Monday through Friday from 9:30am-6:00pm with a rotating Saturday shift every 6 weeks.

Key Responsibilities:

• Perform and complete skip tracing activities on all assigned accounts to prevent the charge off and company loan loss. This includes inbound/outbound calls to discuss delinquency resolution.
• Maintain and establish new repossession and transport vendor relationships.
• Manage all accounts that have been assigned to them from the repossession assignment to the transportation of the vehicle to the auction.
• Completes required applicable paperwork including sending all required Federal and State regulation letters.

Required experience/education:

• High School diploma or GED required
• Six (6) months office experience or equivalent education and training.
• Previous collections experience
• Strong understanding of skip tracing and systems
• Working knowledge of Microsoft Office Suite, including Excel and Word.
• Excellent customer service skills.
• Excellent phone and negotiation skills.

Who we Are

OneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912, we’ve looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future.

Driven collaborators and innovators, our team thrives on transformative digital thinking, customer-first energy and flexible work arrangements that grow lives, careers and our company. At every level, we’re committed to an inclusive culture, career development and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. There’s never been a better time to shine with OneMain.