Patient Access Liaison - TEPEZZA

Join Amgen’s Mission of Serving Patients

At Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do. Since 1980, we’ve helped pioneer the world of biotech in our fight against the world’s toughest diseases. With our focus on four therapeutic areas – Oncology, Inflammation, General Medicine, and Rare Disease – we reach millions of patients each year. As a member of the Amgen team, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller, happier lives.

HOW MIGHT YOU DEFY IMAGINATION?

At Amgen, our shared mission—to serve patients—drives all that we do. It is key to our becoming one of the world’s leading biotechnology companies. We are global collaborators who achieve together—researching, manufacturing, and delivering ever-better products that reach over 10 million patients worldwide. It’s time for a career you can be proud of.

Live

What you will do

Let’s do this. In this role, you will provide logistical, non-medical educational assistance to patients and caregivers as well as office and site of care staff, including physicians, nurses, office managers, and executives. Strong knowledge and demonstrated history of access and reimbursement for buy and bill/infused pharmaceutical products is required. The PAL works in a highly visible, strong team environment to provide exceptional customer service. The PAL will work with the patient, the physician, and the Site of Care to educate on next steps required to gain access to therapy and maintain relationships to support ongoing compliance with therapy. The PAL will work with numerous internal teams to facilitate and improve patient access to resources.

• Secure written or electronic patient HIPAA consent in the assigned geography
• Develop relationships with patients and caregivers through various communication methods
• Assess individual patient needs and develop an appropriate education and resource plan
• Educate the patient on TEPEZZA coverage and steps to gain prior authorization
• Provide information on co-pay assistance programs and free drug programs
• Proactively educate prescribers and sites of care on coverage for Horizon rare disease therapies
• Investigate access challenges pre and post-infusion
• Partner with Safety and PV to report adverse events and product complaints
• Work closely with the Horizon cross-functional team
• Adhere to professional standards and compliance guidelines

Win

What we expect of you

We are all different, yet we all use our unique contributions to serve patients.

Basic Qualifications:

• Doctorate degree and 2 years of patient services, and/or access and reimbursement experience
• OR Master’s degree and 4 years of experience
• OR Bachelor's degree and 6 years of experience

Preferred Qualifications:

• Scientific background and ability to learn product and disease information
• Nursing or other clinical background
• Access and reimbursement for buy and bill products
• Orphan or Rare disease experience
• Familiarity with HIPAA guidelines and FDA requirements
• Ability to handle difficult patient cases and resolve hurdles
• Strong analytical skills and ability to report on meaningful activity
• Proficient in Microsoft Office
• Strong interpersonal skills and strategic mindset

Thrive

What you can expect of us

As we work to develop treatments that take care of others, we also care for our teammates’ growth and well-being.

• Comprehensive employee benefits package
• A discretionary annual bonus program
• Stock-based long-term incentives
• Award-winning time-off plans
• Flexible work models, including remote work arrangements

Apply now

for a career that defies imagination. Join us.

Application deadline: Amgen does not have an application deadline for this position; we will continue accepting applications until we receive a sufficient number or select a candidate for the position.