Healthcare Scheduler

Keck Medical Center of USC


Date: 3 weeks ago
City: Las Vegas, NV
Salary: $17.5 - $27.01 per hour
Contract type: Full time

The Scheduler performs clerical and communication functions in the department/clinic. She/He schedules patient appointments and provides courteous reception in the department/clinic. He/She answers phones and registers new patients. Various office duties including but not limited to filing and sorting. Reviews new patient referrals/authorization for adequate coding. Performs new patient registration, insurance verification, and scheduling as necessary. Must work with any and every physician in the Department/Clinic.

The Scheduler will be the first point of contact for all patients providing a consistent superior customer service experience in accordance with the Center's mission and vision. This position demonstrates excellent customer service techniques, meets and greets patients; answers patient calls; identifies and clarifies patients' needs and desires, confirms patient's identity and eligibility, obtains required signatures from patients, schedules patients for appointments, and answers patient's questions.

Essential Duties:

  • Acts as the positive “face” of the Health Center as the main point of contact for participants and families
  • Supports center operations by greeting and checking in patients at the front desk, scheduling appointments, and other front desk functions
  • Schedules appointments, confirms patient availability and properly reviews appointment date, time, location, and provider name with caller for accuracy
  • Act as an advocate/liaison for patients and the Health Center and continuum of care as appropriate
  • Answer telephone promptly and in a polite professional manner. Direct calls to other departments as needed.
  • Use sound judgement in handling calls, especially with upset patients. Understanding of when to escalate calls.
  • Maintain all delegated worklists (tasks) through the electronic medical record
  • Effective, efficient and safe use of equipment.
  • Handles patient requests and questions appropriately
  • Provides benefit plan and eligibility information to participants, providers, unions, employers and others
  • Adheres to the Culinary Health Center and Jayakumar NV PC policies and procedures.
  • Perform duties as care coordinator when assigned.
  • Other duties as assigned.

Required Qualifications:

  • High school or equivalent
  • Understanding of medical terminology
  • Ability to interview patients and interface with physicians, nurses and other professional staff.

Preferred Qualifications:

  • One (1) year working in a customer service (preferably in a medical environment).

Required Licenses/Certifications:

  • Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)

The hourly rate range for this position is $17.50 - $27.01. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

Slots Associate

Four Queens Hotel and Casino, Las Vegas, NV
1 day ago
SUMMARYResponsible for processing jackpots, W2G’s, specialty fills and assisting with all guest concerns and/or needs in an assigned area. Responsible for ensuring compliance with all policies and procedures and all internal and external regulations. Assures excellent guest service to all patrons by communicating in a pleasant, friendly, and professional manner.PRIMARY RESPONSIBILITIES-ESSENTIAL FUNCTIONSPerforms customer service calls in an assigned area, encompassing...

Slot Floorperson

Arizona Charlie’s Decatur (Las Vegas, NV), Las Vegas, NV
2 weeks ago
Summary: Monitors assigned areas, verifies jackpots, machine tilts, distribution of promotional tickets, guest change transactions, guest dispatch system and balance assigned currency wallets/drawers. Ensure the casino floor maintains a clean, orderly and welcoming appearance at all times.Essential Functions:Monitors assigned section(s) efficiently and timely while providing excellent guest service.Keep assigned section in a neat, clean and orderly fashion, including but not...

Kitchen Worker

Four Queens Hotel and Casino, Las Vegas, NV
2 weeks ago
Responsible for washing dishes, cutlery, pots and other cooking utensils. Ensures that dishes, silver, glassware, and other utensils and accessories are delivered to the appropriate area.QualificationsEducationHigh school diploma or the equivalent.LicensesHealth CardOtherAbility to read and comprehend instructions and information.Professional personal appearance.Excellent communication skills.Ability to meet company's production and quality standards.Must be able to withstand frequent changes in temperature environment and...