Medical Logistics Customer Service Manager

Job Description

Headquartered in the Swiss Rhine Valley in Switzerland, icotec is a global leader in radiolucent implants. As the company standing behind BlackArmor technology, icotec produced the first global pedicle systems made of nonmetallic, radiolucent BlackArmor.

You’re in the right place if:

You value teamwork and want to grow with an innovative, global family-owned company. Experience the icotec spirit: flat hierarchies, short communication paths, and genuine appreciation shape our corporate culture. Plus, enjoy excellent employee benefits, including 100% company-paid health, dental, and vision insurance for individual icotec employees.

What awaits you:

Leadership and Customer Service

• Lead and develop our customer service team, addressing escalations and ensuring resource planning, training, and annual reviews.
• Maintain U.S. operating hours, coordinate with global leaders, and implement SOPs to standardize processes.
• Establish performance metrics and oversee training for internal and external partners.

Logistics and Inventory Management

• Manage logistics, including warehousing, distribution, and inventory control, ensuring timely and accurate deliveries.
• Optimize workflows to improve efficiency and reduce costs while monitoring transport and depot performance.
• Oversee inventory processes, exchanges, spare parts management, and set distribution, ensuring QMS compliance and accurate ERP data.

Requirements:

• Bachelor’s Degree in Business Administration, Supply Chain Management, Healthcare Management, or a related field.
• 5+ years of experience in customer service, logistics, or supply chain management, preferably in the healthcare or medical field.
• Proven experience in process improvement and 3PL management.
• Proficiency in logistics software, CRM systems, and Microsoft Office Suite.
• Knowledge of regulatory compliance requirements in healthcare logistics.
• Lean Six Sigma certification or equivalent is a plus.
• Office-based role with occasional travel to warehouses, 3PL sites, and customer locations as needed.

We are looking for a candidate with excellent communication skills, strong leadership and team management abilities, capable of motivating and developing staff, as well as exceptional problem-solving and analytical skills, all while thriving in a fast-paced environment.

Sounds exciting?

We look forward to receiving your application via our online portal – let’s drive innovation in spinal surgery together!

Job Type:

Full-time

Pay:

$90,000.00 - $120,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Prescription drug insurance
• Vision insurance

Schedule:

• Monday to Friday

Work Location:

In person