Chief Experience Officer

Join our team as the next Chief Experience Officer! Download the full profile at Chief Experience Officer Job Profile

Job Description

Are you ready to challenge the status quo and lead with innovation? The YMCA of Metropolitan Fort Worth is looking for a dynamic Chief Experience Officer (CXO) to take on a pivotal role in shaping the future of our Y. As we continue to build on our rich history and evolve into a leading community-focused organization, we seek a leader who thrives in an environment of growth, collaboration, and empowerment. If you are passionate about driving operational success and crafting exceptional member experiences, this role is for you!

An Opportunity to Lead and Inspire: Join Us as Our CXO

You may be wondering why this exciting role has opened up. Our beloved team member, who was once at the helm of this position with unmatched passion and dedication, focuses on her health and family. Her decision was difficult, but it speaks volumes about her character and love for our Y. She remains committed to our mission and future despite this challenging time. With her blessing, we are searching for someone who can take the reins and continue to lead our Y toward new levels of success and innovation. This opportunity exists because she cares deeply about our Y and wants to ensure we have the right leader to guide us forward. Her courage and selflessness inspire us all, and we know that the next person to fill this role will carry on her legacy while bringing their vision and leadership to the table.

Why Fort Worth, Texas?

Fort Worth offers the perfect blend of big-city excitement and small-town charm. Known for its rich cultural heritage, thriving arts scene, and affordable cost of living, it’s no wonder Fort Worth is consistently ranked as one of the best places to live in the U.S. Whether you're enjoying a weekend at the Stockyards, exploring world-class museums, or attending one of the many community events, Fort Worth provides an unparalleled quality of life. With a strong economy, excellent schools, and easy access to outdoor adventures, Fort Worth is a beautiful place to live, work, and raise a family.

Why the YMCA of Metropolitan Fort Worth?

At the YMCA of Metropolitan Fort Worth, we are more than just a gym or a swimming facility—we are a community of leaders dedicated to making a lasting impact. With 15 branches, 11 branch facilities, one camp, and three program branches, we’ve created a decentralized (Hybrid) model where leaders are empowered to make decisions and shape their communities. Our flat structure ensures that all voices are heard, building stronger partnerships, improved communication, and positive organizational changes.

As we continue to innovate, we have redefined the traditional Chief Operations Officer (COO) role to create the Chief Experience Officer (CXO). This transformation reflects our commitment to delivering unique and exceptional experiences to all those we serve, while continuing to drive operational success and growth.

Position Summary

The Chief Experience Officer (CXO) will ensure the successful operation of 8 key branches within our YMCA. This role is vital in leading operational excellence, developing innovative programs, and building strong community relationships. The CXO will supervise Executive Directors, coach leaders, and work closely with branch boards to ensure that our Y remains a leader in delivering impactful community services. The CXO will also be critical in membership growth, volunteer recruitment, program development, and financial oversight.

Qualifications

Bachelor’s degree in human services, business, social services, or a related field. Master’s degree preferred.

Minimum of five years of professional experience in YMCA (YMCA experienced leaders preferred) or nonprofit leadership roles, with a track record of success in operations, membership, and program development.

Experience in managing diverse teams and developing staff to their fullest potential.

Proven financial acumen and the ability to manage budgets, financial reports, and long-term financial strategies.

Strong understanding of the YMCA’s mission and a passion for community service.

YMCA Organizational Leader certification preferred.

Essential Functions

Leadership & Supervision: Provide leadership and direction to branch Executive Directors. Foster an innovative and inclusive culture where collaboration thrives, and every leader has a voice.

Financial Stewardship: Monitor financial reports to ensure revenue targets and expenses are controlled. Develop strategies for operational growth and sustainability.

Program & Membership Growth: Ensure the YMCA's growth through program expansion, innovative membership strategies, and strategic partnerships.

Innovation & Strategy: Lead branch staff in the planning and executing of new initiatives that align with the YMCA's mission. Foster a culture of creativity and continuous improvement.

Community & Volunteer Engagement: Build strong community relationships by engaging volunteers, staff, and members in meaningful experiences. Strengthen partnerships that align with the Y's values.

Board Leadership: Provide staff leadership to Board committees, ensuring alignment with strategic goals and overall vision.

Operational Excellence: Oversee the implementation of a program evaluation system that ensures high-quality standards and faithfulness to the YMCA’s mission.

Cause-Driven Leadership Competencies

Mission Advancement: Inspire a culture of volunteerism, philanthropy, and community engagement that promotes the Y’s mission and values.

Collaboration: Build inclusive relationships within the Y and the Fort Worth community. Lead with authenticity, ensuring diversity is celebrated and respected.

Operational Effectiveness: Possess strong strategic thinking skills and drive organizational results by investing in innovative solutions.

Personal Growth: Foster a learning organization that encourages staff development, drives change, and leverages resources to create lasting opportunities.

Required Certifications

This is an extraordinary opportunity to lead with impact, challenge the norm, and drive the future of the YMCA of Metropolitan Fort Worth. Join us and be part of an organization that continues to innovate and grow, delivering on our mission to build strong kids, families, and communities.