IT Application Administrator

Under direction of the IT Manager, or the Director, manages the IT Application portfolio’s production and non-production application environments, software systems and third-party IT products. The Application Administrator contributes to the planning, design, development, release management, troubleshooting and support of IT application portfolio environments, software systems and third-party IT products. This position is responsible for providing support, input to design, maintenance, access, and security administration. The responsibilities also include troubleshooting application issues and/or data issues when they arise. Will communicate solutions, issues, and risks directly to technical management or other responsible entities. A high degree of interaction with users, technical teams, and critical stakeholders is expected. The Application Administrator is responsible for supporting the performance and reliability of IT application portfolio systems and assists or performs troubleshooting for hardware, software and system problems that involve application servers, web servers, process schedulers, and third-party software and application modules. Under supervision of senior resources and management, coordinates and installs updates for IT application portfolio systems including applications, security, and other upgrades. Collaborates with senior personnel on recommendations for enhancements/changes that may involve custom design, and optional and third-party products to improve the efficiency and effectiveness of IT application portfolio systems. Monitors and maintains performance metrics for system features, recommends and takes corrective/preventive actions. Participates in the implementation and testing of production applications. Performs configuration, change management and testing activities as required. Consults users on technology changes that will impact work processes. The Application Administrator is part of an IT team that is accountable for production support (including on-call duties in a 24x7 environment) as well as new projects. The ideal candidate will have supported application technology projects and supported management and users on new functionality and changes to existing applications. He or she will have coached, trained, and mentored less senior professionals.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Provide support to end users and interfaces with Service Desk personnel, providing knowledge base articles and guidance.
• Administer IT application portfolio Systems, environments, upgrades, and security.
• Assist in the Implementation, Configuration and Support of new services and applications.
• Support senior personnel with weekly/monthly operational checklists, documentation, and process improvements.
• Coordinate with Infrastructure Teams for trouble-shooting, capacity, and performance issues.
• Assist in the installation of IT application portfolio System, other patches as required.
• Assist in Disaster Recovery planning and testing for IT application portfolio applications.
• Adhere to Change Management processes, represent IT application portfolio application and other changes as necessary at Change Management meetings.
• Deploy and administer Application and third party tools as required; other platforms as necessary.
• Support IT application portfolio Application environments and software including third party products and software upgrades on 24X7 on call basis including at off business hours as directed by the management.
• Monitors and coordinates installation and upgrades of software as necessary to enhance performance. Research or assist in various software products as required; recommend solution and implement approved products.
• Utilize standard corporate tools to record changes and problem activities for tracking and resolution purposes.
• Ensures proper documentation and on-time delivery of all technical artifacts and deliverables.
• Keeps abreast of new Tools & Technology and functionalities across the solution domain.
• Promotes teamwork and mentors junior personnel.
• Initiates a personal training plan, continues acquiring skills and knowledge, and pursues an understanding of the organization’s business plans and strategies.

EDUCATION/EXPERIENCE REQUIRED:

• Bachelor’s degree required. Master’s degree preferred.
• 3-5 years of application administration or development required.
• 1+ years of SharePoint site-level administration or web development required.
• 1-3 years of experience working with applications hosted on a Windows and SQL platform required.
• Ability to work off hours in a 24x7 production support environment required.
• Experience supporting third party applications required.
• One (1) year of experience in a Healthcare setting preferred.
• Vendor Management experience preferred.
• Experience with Service Now service management software preferred.
• Experience with SharePoint on premise and Office 365 preferred.
• Good expertise within the healthcare industry.
• Good understanding of server virtualization technologies.
• Excellent communication and interpersonal skills.
• Proven ability to peer review functional and technical tasks.
• Proven ability to work independently and as a team member.
• Ability to be flexible and work analytically in a problem-solving environment.
• Good organizational, multi-tasking, and time-management skills.
• Work closely with multiple teams: application, network, security and storage teams.

CERTIFICATIONS/LICENSURES REQUIRED:

• Must meet or exceed core customer service responsibilities, standards and behaviors as outlined in the HFHS’ Customer Service Policy.
• Must possess the following personal qualities:
• Be self-directed
• Be flexible and committed to the team concept
• Demonstrate teamwork, initiative, and willingness to learn
• Be open to new learning experiences
• Accepts and respects diversity without judgment
• Demonstrates customer service values

PHYSICAL DEMANDS/WORKING CONDITIONS: Normal office environment with minimal exposure to noise, dust, or extreme temperatures.

Additional Details

This posting represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that incumbents may be asked to perform job-related duties beyond those explicitly described above.

Overview

Henry Ford Health partners with millions of people on their health journey, across Michigan and around the world. We offer a full continuum of services – from primary and preventative care to complex and specialty care, health insurance, a full suite of home health offerings, virtual care, pharmacy, eye care and other health care retail. With former Ascension southeast Michigan and Flint region locations now part of our team, Henry Ford’s care is available in 13 hospitals and hundreds of ambulatory care locations. Based in Detroit, Henry Ford is one of the nation’s most respected academic medical centers and is leading the Future of Health: Detroit, a $3 billion investment anchored by a reimagined Henry Ford academic healthcare campus. Learn more at henryford.com/careers.

Benefits

The health and overall well-being of our team members is our priority. That’s why we offer support in the various components of our team’s well-being: physical, emotional, social, financial, and spiritual. Our Total Rewards program includes competitive health plan options, with three consumer-driven health plans (CDHPs), a PPO plan and an HMO plan. Our team members enjoy a number of additional benefits, ranging from dental and eye care coverage to tuition assistance, family forming benefits, discounts to dozens of businesses and more. Employees classified as contingent status are not eligible for benefits.

Equal Employment Opportunity/Affirmative Action Employer

Equal Employment Opportunity / Affirmative Action Employer Henry Ford Health is committed to the hiring, advancement, and fair treatment of all individuals without regard to race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height, weight, marital status, family status, gender identity, sexual orientation, and genetic information, or any other protected status in accordance with applicable federal and state laws.