Slots-Floor Slot Attendant

SUMMARY
Responsible for processing jackpots, W2G’s, specialty fills, and assisting with all guest concerns and/or needs in an assigned area. Responsible for ensuring compliance with all policies and procedures and all internal and external regulations. Assures excellent guest service by communicating in a pleasant, friendly, and professional manner.

PRIMARY RESPONSIBILITIES - ESSENTIAL FUNCTIONS

• Performs customer service calls in an assigned area, encompassing up to 400 Slot Machines.
• Troubleshoots slot machine problems and clears simple jams; notifies technicians for serious malfunctions. Maintains ticket levels in slot machines according to company and departmental policies.
• Ensures superior guest service by proactively engaging with guests, greeting with eye contact and a smile, and offering assistance.
• Handles jackpots in accordance with company and departmental policies. Responsible for the accurate accounting of money pouch and assigned floor bank.
• Identifies and resolves guest concerns by continually patrolling assigned work area.
• Participates in departmental brainstorming meetings.
• Other duties as assigned.

ADDITIONAL RESPONSIBILITIES

• None Listed.

KNOWLEDGE AND SKILL REQUIREMENTS

• Basic reading, writing, and arithmetic skills required, normally acquired through a high school diploma or equivalent.
• Basic working knowledge of slot machine payouts and payout schedules, acquired through one to three years of related experience.
• Ability to perform basic computer skills to process jackpots and W2Gs accurately.
• Requires maintaining a professional appearance and positive company image to the public.
• Must have a working understanding of Regulation 6A. Must be 21 years of age and able to obtain local, state, and federal regulatory permits as required by position.
• Willingness to work a flexible schedule, including weekends and evenings.
• Mobility throughout the casino and ability to lift and carry a minimum of 30 pounds.

WORKING CONDITIONS

• Involves walking, meeting and greeting guests in gaming areas. Requires weekend and evening work. Must work calmly under stress when business volume increases. Able to stand and walk for extended periods and tolerate areas with secondary smoke and high noise levels.

Qualifications

• Education: High school diploma or equivalent.
• Licenses: Gaming, TAM.
• Ability to read and comprehend instructions and information. Professional appearance. Excellent communication skills. Ability to meet company standards. Excellent employee and customer relations skills.

Physical Requirements

• Environment: Move throughout the company facility for most of the shift; indoors in air-conditioned areas.
• Sitting: For prolonged periods.
• Standing: Infrequently for prolonged periods.
• Walking: On a regular basis.
• Bending, twisting, stooping: Infrequently.
• Kneeling, squatting: Infrequently.
• Lifting: 25 to 50 lbs infrequently.
• Reaching, lifting overhead: On a regular basis.
• Climbing: Stairs.
• Repetitive hand/finger movement: For prolonged periods.
• Grasping/grabbing with hands: Infrequently.
• Pushing and Pulling: Infrequently.

General Expectations

• Ensure customer satisfaction, determining management, production, and quality requirements by asking questions and listening.
• Attend company meetings as required. Maintain follow-up systems encouraging project completion.
• Establish and pursue personal performance goals consistent with company productivity standards.
• Review actions regularly to improve time utilization and planning.
• Understand company terminology and stay updated with technological changes.
• Know and understand federal, state, and local requirements governing the company's business.
• Follow lawful directions from supervisors and work rules and procedures.
• Participate in performance management. Interact positively with others and influence employee morale.
• Uphold the company’s non-disclosure and confidentiality policies. Work evening, weekend, and holiday hours as required.

Job-Specific Expectations

• Front-line supervision of slot change persons and booth cashiers; reports to Director of Slot Operations/Assistant Director.
• Manages change persons, booth cashiers, and slot carousel attendants.
• Clears currency jams in slot bill acceptors and performs hopper fills on slots.
• Verifies hand-paid jackpots and oversees jackpot payouts to customers.
• Assists with personnel administration, including scheduling and discipline.
• Verifies opening and closing banks of change persons, booth cashiers, and slot carousel attendants.
• Answers guests' questions about slots, tournaments, and promotions.