Events and Execution Supervisor

Overview:

The Events & Execution Supervisor is responsible and provides oversight of all execution details for all Group Sales and/or Sponsorship events. This position is expected to ensure that event execution is flawless, enabling sales and sponsorship divisions to deliver established revenue goals. This key stakeholder will act as a liaison between clients, sales staff, and park stakeholders to create an unparalleled experience that delivers excellent customer service, client loyalty and referrals. This position will also support brand marketing and sponsorship teams with all in-park sponsorship activations and/or needed workflows.

Region: West

Park Assignment

This position is responsible for the following parks:

• Hurricane Harbor Phoenix

Must be able to office/commute to one of the parks listed.

Responsibilities:

• Drives all client, sales team, and park team communication and coordination for Group Sales events. Facilitates the necessary collaboration to ensure arrangements and planning details are carried out to exceed client expectations.
• Effectively manages day-of event execution for all group events, supervising support teams and serving as lead decision-maker to resolve client issues and requests.
• Full ownership and supervisory responsibility to include but not limited to instructing, assigning, reviewing and planning work of others, setting and maintaining standards; coordinating activities, selecting new employees; and may assist with performance management and annual reviews.
• Labor and expense budget may be assigned as appropriate.
• Works closely with sales office staff to ensure all details regarding event order accuracy, catering space, billing, and applicable events execution data entry aspects are all completed and/or updated in a timely fashion.
• May work with the Corporate Sales Shared Services team with the development of supportive event identifying, wayfinding, and/or marketing collateral.
• Lead the execution of in-park sponsorships, as needed, to ensure alignment with national and regional agreements.
• Will exhibit and adhere to clear and reliable communication standards, serving as the communication hub between clients, vendors, and all internal stakeholders requisite to delivering an exceptional experience.
• As requested, may travel between parks to assist with like-events or activities.

Qualifications:

• Required: High School diploma/GED
• Preferred: Bachelor's degree; Marketing/Sales, Hospitality, Institutional Leadership or related field.
• Minimum of 2-4 years of experience in a related field.
• Required: Knowledge of basic business software applications, ability to multi-task, strong time and project management skills, advanced written and oral communication skills. Strong coordinating, collaboration, planning, and analytical skills. Problem solving and decision-making in the moment.
• Preferred: Knowledge of ticketing systems, CRM, CVENT, entertainment venue platforms
• Ability to work days, nights, weekends, and holiday periods to meet business needs.
• Travel: Yes (varies)