Director of Rooms

Hotel Maya is seeking a Director of Rooms to lead our rooms division and ensure the highest standards of service and operational excellence. Hotel Maya offers more than just a job – we offer a chance to be part of a passionate, dynamic team dedicated to providing exceptional guest experiences.

The Director of Rooms is responsible for the performance of the Rooms Division, including the Front Desk with oversight of the Housekeeping department. The successful candidate demonstrates their ability to produce balanced financial, guest experience, and associate satisfaction outcomes.

Responsibilities

• Oversight of all front office operations including front desk, bell/door associates along 4/5 star guidelines
• Ensuring the quality and productivity of housekeeping/laundry (in-house) functions that guarantee the cleanliness of all guest areas, high levels of personal service delivered by housekeeping associates, and a stable workforce.
• Excellence in appearance of all areas throughout the hotel
• Producing constant improvement in guest experience satisfaction metrics
• Showing year-over-year improvement in associate satisfaction scores throughout the division including maintaining low turnover and high promotion-from-within ratings
• Controlling payroll and direct expenses in line with the budget and varying levels of business using corporate-wide technology and other systems
• Participation in weekly forecasting and scheduling activities
• Providing assistance in developing the annual hotel budget
• Preparation of action plans as directed by management
• Daily reviews of operating outcomes (including corrective action if required)
• Maintaining high visibility with associates and guests

Qualifications

• Bachelor's degree or equivalency preferred.
• Must have experience in all aspects of the Rooms Division in a property of similar size and quality for 2 or more years. Experience changing flags/brands is a plus.
• Experience working under an Independent Brand preferred
• Experience in forecasting & scheduling, daily reviews and analysis of operating results preferred.
• Proficiency in the use of a computer is necessary (i.e. Microsoft Office Suite).
• Experience with OPERA PMS (Including installation)
• Excellent verbal and written communication skills required.
• Must demonstrate strong leadership skills and the ability to nurture managers-in-training.
• Must be detail-oriented and organized.
• Must be able to work closely and communicate with all associates, departments, guests, and clients in a professional manner.
• Must be highly service-oriented.
• This position is an Executive Level position and may be eligible for EC bonus