Inside Sales Representative

Job Details

Description

Inside Sales Representative (CSR)

Reports To: Customer Service Manager Department: Customer Service

Location: Salinas, CA Position Type: Full Time

Shift: 1st shift Schedule: 8AM – 5PM

Classification: Non-exempt Hourly Rate: $30.00 - $33.50/hr.

Position Summary

Under the direction of the Customer Service Manager, the Inside Sales Representative is responsible for adding value to the customer’s order experience. This position will assist in processing orders, answering customer questions, and function as a liaison with all other internal departments. This position requires a sense of urgency, effective communication, and customer service skills, to build and maintain strong client relationships.

Required Qualifications

• High School Diploma or equivalent preferred.
• Minimum of 2-4 years of Customer Service experience.
• Experience in Food Manufacturing or Food industry preferred.
  
  

Desired Qualifications

• Proven history in sales, preferably in a similar internal sales role.
• Proficient in using CRM software and other sales tools.
• Self-motivated, goal-oriented, and results-driven.
• The ability to work effectively within a team and collaborate with other departments.
• Strong time management and organizational skills.
• Adaptability and the ability to work in a fast-paced environment.
• Knowledge of the industry and products/services being sold is a plus.
• Excellent verbal and written communication skills to effectively interact with customers and colleagues.
• Bilingual is a plus.
  
  

Responsibilities

• Receive, process, and monitor customers’ purchase orders.
• Provide information and updates regarding order status to customers and/or other departments.
• Investigate and resolve production status issues.
• Proactively address shipping and scheduling issues.
• Proactively communicate with customer regarding changes in product availability or delivery schedules.
• Provide complaint resolution in a timely and professional manner.
• Direct customer related issues beyond control to the correct individual(s).
• Daily invoicing of shipments.
• Research past customer history.
• Communicate customers’ service needs to other departments and follow-through to completion, ensuring excellent customer service.
• Monitor outstanding shipping report – will calls and company trucks.
• Effectively communicate with customers via phone or e-mail.
• React to change productively and manage other essential tasks as assigned by immediate supervisor.
  
  

Physical Requirements/Environment

• While performing the duties of this Job, the team member is regularly required to talk and hear.
• The team member is frequently required to stand, walk, sit, and use their hands and fingers to manage or feel and reach with hands and arms.
• The team member must occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required by this job include Close vision, Distance vision, Peripheral vision, Depth perception and Ability to adjust focus.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  
  

Latitude 36 Foods is an Equal Opportunity Employer, and we take immense pride in our diverse and talented workforce. We are looking for diversity in candidates for employment. We recognize that our continued success depends on the collective strengths of our associates.