IT Service Delivery Manager

Job Details

Job Location

LIBERTY Dental Plan Corp. - Tustin, CA

Remote Type

Fully Remote

Position Type

Full Time

Job Shift

Day

Description

Here at Liberty our FLOSSify is simple. Find good people and help them shine!

The IT Service Delivery Manager is responsible for overseeing the delivery of IT services to meet the needs of the organization and its clients. This role ensures that IT services are delivered effectively, efficiently, and in alignment with business goals. The IT Service Delivery Manager works closely with IT teams, business stakeholders, and external vendors to manage service performance, address issues, and drive continuous improvement.

Job Summary Details

• Oversee the delivery of IT services, ensuring they meet agreed service levels and support business operations.
• Manage relationships with external vendors, ensuring they meet contractual obligations and deliver high-quality services.
• Define, negotiate, and manage service-level agreements (SLAs) with business units and external service providers.
• Identify opportunities for service improvements and implement changes to enhance efficiency, reliability, and user satisfaction.
• Oversee the implementation of changes to IT services, ensuring they are well-planned, communicated, and executed.
• Monitor and report on the performance of IT services, using key performance indicators (KPIs) to track service levels and identify areas for improvement.
• Lead project team to oversee the execution of tasks, ensuring they are completed on time and to the required standard.
• Manage budgets related to IT services, ensuring cost-effective delivery while maintaining high service quality.
• Execute a disaster recovery plan to ensure business continuity and minimize downtime during unexpected events.
  
  

Qualifications

Education/Experience

• 4 Year / Bachelor Degree in Business, Business Administration, or related field.
• 5 years’ experience in IT service delivery management.
  
  

Specific Skills/Knowledge

• Strong communication, leadership, and organizational skills, with the ability to interact effectively with business stakeholders and technical teams.
• Excellent problem-solving and analytical skills.
• Experience with relationship management and interpersonal business development.
• Proficiency with common vendor management platforms.
• Experience in project management and service management (preferred).
• ITIL certification (preferred).
  
  

Location

Our employees are distributed in office locations in multiple markets across the United States. We are unable to hire or allow employees to work outside of the United States.

What Liberty Offers

Happy, healthy employees enhance our ability to assist our members and contribute more actively to their communities. That’s why Liberty offers competitive and attractive benefit packages for our employees. We strive to care for employees in ways that promote wellness and productivity.

Our first-class benefits package supports employees and their dependents with:

• Competitive pay structure and savings options to help you reach your financial goals.
• Excellent 401(k) retirement benefits, including employer match, Roth IRA options, immediate vesting during the Safe Harbor period, and access to professional financial advice through Financial Engines.
• Affordable medical insurance, with low-cost premiums for employee-only coverage. Liberty subsidizes the cost for eligible dependents enrolled in the plan.
• 100% employer-paid dental coverage for employees and eligible dependents.
• Vision insurance with low-cost premiums for employee-only coverage and dependents.
• Company-paid basic life and AD&D insurance, equal to one times your base salary, with options to purchase additional supplemental coverage.
• Flexible Spending Accounts for healthcare and dependent care expenses.
• Voluntary benefit programs, including accident, critical illness, and hospital indemnity insurance.
• Long-term disability coverage.
• Expansive wellness programs, including company-wide wellness challenges, BurnAlong memberships, and gym discounts.
• Employee Assistance Program (EAP) to support mental health and well-being.
• Generous vacation and sick leave policies, with the ability to roll over unused time.
• 10 paid company holidays.
• Tuition reimbursement for eligible educational expenses.
• Remote or hybrid work options available for various positions.
  
  

Compensation

In the spirit of pay transparency, the base salary range for this position is $110,000 - $125,000, not including fringe benefits or potential bonuses. At Liberty, your final base salary will be determined by factors such as geographic location, skills, education, and experience. We are committed to pay equity and also consider the internal equity of our current team members when making final compensation decisions.

Please note that the range listed represents the full base salary range for this role. Typically, offers are not made at the top of the range to allow for future salary growth.

Liberty Dental Plan commits to maintaining a work environment that acknowledges all individuals within the workplace and will continue to engage in practices that are inclusive of all backgrounds, experiences, and perspectives. We strive to have every person within the organization have a sense of belonging while encouraging individuals to unleash their full potential. Liberty will leverage diverse perspectives in building high performance teams and organizational culture.

Liberty Dental Plan will continue to strengthen and develop external partnerships by providing equitable health care access and improving population health in the communities we serve.

We comply with all applicable laws and regulations on non-discrimination in employment, recruitment, promotions, and transfers, as well as work authorization and employment eligibility verification requirements.

Sponsorship and Relocation Specifications

Liberty Dental Plan is an Equal Opportunity Employer / VETS / Disabled.

No relocation assistance or sponsorship available at this time.