Quality Coordinator

Copper Springs, part of Lifepoint Behavioral Health, nationally known healthcare organization with diversified delivery network with facilities from coast to coast, seeks passionate, patient-centric, and goal-oriented team members to join our team. We specialize in compassionate behavioral health services, including crisis stabilization, inpatient care, and outpatient treatment for acute mental health and substance use treatment. Our philosophy is built on a psychosocial model of care to decrease suicide rates, decrease addiction-related deaths, reverse the decline in life expectancy, and improve productivity in the communities we serve. We offer a collaborative work environment, competitive compensation, and flexible scheduling so you can focus on what really matters–providing quality patient care. Join our team in Avondale, Arizona, to build a career that touches lives.

Benefits

• Affordable medical, dental and vision plans provided to meet the needs of full employees and their families
• Up to 16 days of PTO for full time employees
• 6 paid holidays for full time employees
• Tuition reimbursement
• 401(k) retirement plan
• Flexible spending and health savings accounts
• UKG Wallet - We've partnered with UKG Wallet, a voluntary Earned Wage Access benefit, to offer employees access to their pay on their own schedule
  
  

What you will do in this role:

• Demonstrates excellent customer service skills in assisting patients and visitors in a prompt and courteous manner.
• Reviews all patient, family or other written concerns regarding the Facility, staff and/or program according to policy.
• Organizes and prepares materials for various meetings as required.
• Investigate patient concerns, take actions and provide mediation toward problem resolution in a timely manner.
• Other duties as assigned.
  
  

Qualifications:

• Bachelor’s degree in a health related field preferred
• 3 years’ experience in a healthcare facility, previous experience in a psychiatric health care facility preferred.
• Clinical license preferred
• Proficient in Microsoft Word and Excel. Ability to analyze complex information and use problem solving skills to determine appropriate solutions.
• CPR certification and Crisis Prevention Training (CPI) within 30 days.