Facility Front Counter Associate

GENERAL JOB DESCRIPTION

To provide exceptional customer service and handle financial transactions for a high-traffic facility. The ideal candidate will have strong communication skills and be able to effectively engage with the public regarding Recreation Division programs and services at the BEAST Facility.

PRIMARY DUTIES AND RESPONSIBILITIES

• Receive the public and answers questions, in person and by telephone.
• Provide excellent customer service.
• Operate computers and Rec Trac/Web Trac and relevant software.
• Answer multi-line phone system and directs calls accordingly.
• Assist the public with the use of the BEAST facility.
• Practice basic principles and practices of general accounting and maintain a cash drawer.
• Operate office equipment efficiently as required.
• Maintain a professional appearance and demeanor.
• Maintain office supply inventory.
• Ensure facilities are properly cleaned before, during, and after each event.

SECONDARY DUTIES AND RESPONSIBILITIES

• Communicate clearly and concisely, both orally and in writing.
• Establish and maintain effective working relationships with customers, City officials, and the public.
• Perform a variety of custodial duties such as ordering and taking inventory of janitorial supplies as well as removing trash from receptacles and cleaning restrooms.
• Operate concessions counter as needed.
• Perform other duties and responsibilities as required.

KNOWLEDGE, SKILLS, AND ABILITIES

• Ability to obtain CPR/First Aid/AED and Blood Born Pathogen certification within six months of start date.
• Work independently in the absence of supervision.
• Respond to requests and inquiries from the public.
• Principles and practices of public relations

QUALIFICATIONS FOR THE JOB

Required: None

Preferred: Prior experience in customer service and handling cash drawers.

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is required to maintain effective audio-visual discrimination and perception needed for making observations, communicating with others, reading, and writing. The employee is also required to maintain physical condition necessary for operating assigned equipment, walking, standing, kneeling, repeated bending or sitting for prolonged periods of time. Maintain mental capacity which allows the capability of making sound decisions demonstrating intellectual capabilities.

Working Environment: Work closely with others in an office environment utilizing a computer and other office equipment.

I will regularly review, understand, and adhere to the City of Cheyenne Employee Handbook and Rules & Regulations, as applicable to part-time employees. These documents are located on the city website, under the Human Resources tab, and may be updated annually. The City of Cheyenne offers the following benefits to Full Time Employees.

Health

Dental

Vision

Life

Pension