Assistant Clinical Manager - Chemistry

Job Summary: Assistant Clinical Managers are responsible for delivery of effective laboratory service by providing an environment that supports the productivity, competency, and morale of technical and support staff. With the Clinical Manager, they are responsible for all operations in their laboratory including training, scheduling, mentoring, and assessing staff performance. They promote ongoing quality improvement in their section and Pathology. They work as a team with other intra and interdepartmental management staff to provide consistent quality service to our customers.

Essential Responsibilities:

• Responsible for the day-to-day clinical operations in their lab; working under the direction of the Clinical Manager and directing the activities of the Pathology Team Leaders and Medical Technologists.
• Responsible for scheduling, ET management, and inventory control and ordering under the direction of the Clinical Manager.
• Ensure staff are trained with documented competency in their section, meet clinical demands and provider expectations for workload, including meeting turnaround time expectations. They work with Pathology Team Leaders to ensure appropriate scheduling and to manage fluctuating workflow.
• Provide input into staff performance reviews. They will address employee concerns and suggestions to maintain high morale. They acknowledge good performance and coach staff who are underperforming.
• Oversee instrument validations and act as project managers on the business side for any new equipment, addressing all related issues including information systems. They ensure change is effectively communicated and controlled.
• Under the direction of the Clinical Manager, will maintain compliance with all accrediting and regulatory agencies (CAP, CLIA, JCAHO) and discipline-specific such as AABB, etc. standards including quality improvement training, documentation, procedure review and revision, proficiency testing, safety and competency.
• Ensure policies and procedures are implemented and updated as required to provide optimal results. The Assistant Manager will follow all department and Medical Center policies and procedures and ensure staff compliance.
• Will actively participate in continuous quality improvement for their section, the department, and the medical center. They will act as the department-specific champion for all QI/QA projects.
• Has the authority to direct and support employees' daily work activities. Has authority to undertake or recommend the following employment actions: hiring, termination, corrective action, and performance reviews. Direct Reports: None Indirect Reports: None
• Assists in planning, monitoring, and/or managing budget in the functional area of the department.

Required Qualifications:

• Bachelor's degree in Medical Laboratory Science required.
• ASCP certified or equivalent certification required. MT (ASCP), MLS (ASCP), C (ASCP), SC (ASCP) or equivalent.
• 3-5 years related work experience required and 1-3 years supervisory/management experience required.
• Successful completion of one year of clinical internship or Baccalaureate in a Life Science with coursework appropriate to the laboratory guidelines of CLIA 88.
• Experience with computer systems required, including web-based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint, or Access.

Competencies:

• Decision Making: Ability to make decisions with significant, broad implications for management and operations.
• Problem Solving: Ability to address problems that are broad, complex, and abstract, involving Medical Center-wide issues, requiring creativity, resourcefulness, and staff engagement.
• Independence of Action: Ability to set direction and vision for major departments or multiple departments.
• Written Communications: Ability to communicate complex information effectively in writing to all levels of staff, management, and external customers.
• Oral Communications: Ability to verbally communicate complex concepts and resolve conflicts.
• Knowledge: In-depth knowledge of concepts, practices, and policies with the ability to use them in complex situations.
• Team Work: Ability to act as a team leader, creating a collaborative and respectful team environment.
• Customer Service: Ability to provide a high level of customer service and staff training to meet standards and expectations.

Physical Nature of the Job:

• Light work: Exerting up to 20 pounds of force frequently to move objects. Some elements of the job are sedentary, with periods of standing or moving throughout the hospital campus.

Additional Information:

As a healthcare organization, we have a responsibility to care for and protect our patients, colleagues, and communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza and COVID-19 as a condition of employment.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled