Technical Services Assistant Vice President

Job Summary: The Technical Services Assistant Vice President (AVP) oversees operations in departments such as Professional Services, Pre-Sales Engineering & Solutions Architecture, Implementation Engineering, Data Center Engineering, and MIS. The AVP ensures team performance aligns with company standards, establishes benchmarks, and drives strategic objectives, while meeting financial targets and organizational KPIs. The role involves collaboration with cross-functional teams to promote innovation and operational excellence, integrating emerging technology trends into scalable solutions that enhance service delivery.

The AVP participates in client sales and executive review meetings, leads consultative engineering efforts, and engages in technology conferences. Additionally, the AVP oversees the internal MIS organization, enhancing tools, systems, and processes, and fosters consultative partnerships with vendors and clients to achieve business goals and efficiencies.

Key Accountabilities:

• Leadership, Management & Accountability
• Achievement of Operational and Financial Performance of Organization
• Meeting Engineering Certification Requirements
• Managing Internal MIS Operations and Strategic Initiatives
• Developing a Services Strategic Technology Roadmap

Requirements:

• Alignment with core values and appreciation for a values-based company.
• Resilience and creativity in adapting to change.
• Collaboration skills and the importance of team synergy.
• Desire to provide optimal technology solutions and customer service.
• Self-starter mentality with a focus on achieving goals.
• Confidence without arrogance and a sense of professional fun.

Supervisory Responsibilities:

• Management, mentorship, and support to achieve organizational goals.
• Implementation and monitoring of financial and operational metrics.
• Development and implementation of policies and initiatives related to professional services.

Strategic Oversight:

• Ensuring compliance of engineering services with company standards.
• Collaborating with stakeholders to allocate Professional Services resources.
• Managing professional services operations and evaluating operational KPIs.
• Planning, tracking, and training of professional services staff.
• Delivering high-quality services to clients.
• Identifying and mitigating risks in PS processes.

Collaborative Skills:

• Supporting professional services and projects through collaboration with internal teams.
• Leading cross-functional teams and various stakeholders.
• Completing assigned job duties to support the company.

Technical Skills:

• Maintaining engineering skills and evaluating technical abilities of staff.
• Keeping aligned with market conditions and skill requirements.
• Exercising decision-making skills and business acumen.
• Managing security and technical incidents for clients.
• Evaluating technology for integration into ISG’s standards.

Professional Skills:

• Effective oral and written communication.
• Customer service and presentation skills.
• Leadership and management abilities.
• Ethical conduct and organizational support.
• Strategic thinking and planning.
• Adaptability and detail-oriented task management.

Educational and Work Experience Requirements:

• Technical bachelor's degree or equivalent experience required.
• Master’s degree in a related field preferred.
• 8-18 years in IT/Technical Operations with management experience.
• Experience with managed or cloud services providers preferred.

Environmental and Working Conditions:

• Prolonged sitting at a desk and working on a computer.
• General office environment.
• Travel to client locations with varying conditions.
• Mental stability and emotional intelligence compatible with job requirements.