Client Relations Associate

We seek an energetic and results-driven Client Relations Associate to join our team and help support our growing research business, focusing on Building Products & the New Home Trends Institute. The Client Relations Associate position focuses on supporting relationships with our existing clients and assisting in business development activities to help drive future revenue growth. The ideal candidate will excel at managing multiple projects, maintaining CRM data, and collaborating with teams to deliver exceptional client service. Strong communication skills and the ability to troubleshoot client needs are key, as is a proactive, organized approach to work. Experience in building products, consumer insights, residential real estate, or professional services is a plus.

Job Responsibilities:

• Serve as a designated point of contact for existing Building Products clients, ensuring their questions and needs are addressed promptly.
• Research & identify potential new clients within the real estate and building products industry. Conduct proactive outreach to introduce JBREC’s services and value to new prospects.
• Qualify and respond to incoming inquiries from prospective clients.
• Prepare client paperwork, including proposals and contracts.
• Support efforts to collect feedback from clients & prospects to improve business strategies.
• Update and maintain our CRM with accurate and detailed client & prospect records and sales and activity information.
• Work closely with senior team members to align client/prospect and business needs with company resources.
• Stay updated on industry trends and competitors to support team initiatives.

Job Requirements:

• Bachelor's degree in business, marketing, or a related field.
• Minimum of two years of experience in B2B client servicing or business development, preferably within building products, consumer insights, residential real estate, or professional services industries.
• Excellent verbal and written communication skills, strong attention to detail.
• Ability to work independently and collaboratively in a fast-paced environment.
• Proficiency in Salesforce and Microsoft Office suite.
• Excellent organizational and problem-solving skills.

Compensation and title will be based on skills, experience, and abilities, which can vary by person.

A cover letter and resume are required to apply for the position.

What we can offer:

Join our team at John Burns Research and Consulting, LLC, a leading provider of independent subscription research and customized consulting services for the US housing industry. Our founder, John Burns, started the company in 2001 with the aim of revolutionizing the housing market analysis. Today, we have a team of highly passionate research analysts and consultants nationwide who work together to provide the most trusted source of US housing analysis and consulting services.

We offer our full-time employees $12,500 towards our comprehensive benefits, including medical, dental, vision, prescription drug coverage, and flexible spending accounts. You will also receive three weeks of personal time off, five paid days in December for the Company Winter break, plus ten paid holidays.

Our retirement plan includes company contributions of 5% of your salary and profit sharing to your 401K, even if you do not contribute.

We also offer great opportunities and personal benefits, such as tuition reimbursement, training opportunities, flexible schedules for many positions, and the ability to grow and expand your career. We believe in giving back to our community, so we have a charitable contribution program that includes company matching to your favorite charities.

At John Burns Research and Consulting, LLC, we are proud of our award-winning culture, which includes recognition as Great Places to Work, Gallup Employee Engagement, Certified Evergreen by the Tugboat Institute, and Orange County Best Places to Work. If you want to be part of a well-established, dynamic, and high-performing team that takes it to the next level, this is the perfect opportunity for you.

You should enjoy analyzing real estate through data, consumer research, and demographic analysis and take great pride in all the work you complete. You must have uncompromised ethics and be willing/able to travel (via car or plane, sometimes overnight, up to 20% of the time). You should be versed in economic analysis, market research, and creative problem-solving.