Retail Training Support Specialist

There are important qualities you look for in an employer – meaningful work, community engagement, competitive benefits, commitment to employee development, and so many more. At Bankers Trust, our team members experience an inclusive and community-focused culture and we’re proud of the premier workplace we’ve created. We regularly receive best in class results through our biennial employee engagement survey. We’re also proud to receive recognition from others, including our designation as a “Best Place for Working Parents,” being a four-time recipient of the Greater Des Moines Partnership’s Inclusion Award, and being named one of the “Best Businesses Supporting Local Charity” by readers of the Business Record.

This is a part time position averaging 15-20 hours per week over three or four days.

Job Summary:

The Retail Training Support Specialist will serve as support to the Retail Training and Pool Manager and provide input to keep training program content current. The position will contribute to retail employee onboarding, retail training program development, and small-scale project work as assigned.

Primary Functions and/or Responsibilities:

• Coordinates, schedules, and completes onboarding training and activities for Retail employees.
• Assists with course curriculum and delivery methods to most effectively promote the knowledge and skills necessary to integrate employees into day-to-day business practices.
• Manages Consumer Services SharePoint site to ensure a useful and up-to-date resource for policies, procedures, product information, FAQs, customer communications, and training materials.
• Completes timely and accurate training program administrative duties including, but not limited to, course completion, class cancellation communication, testing, supporting participant system access, and providing participant training performance & behavioral feedback to the training participant's supervisor or manager utilizing established performance management procedures and documentation.
• Assists with training of Pool employees.
• Maintains strict accuracy when training or participating in teller line at branches.
• Evaluates training effectiveness and impacts to individual and organizational performance by reviewing and utilizing employee reports and performance.
• Participates in sales and service activities as directed by the Consumer Services Senior Manager in order for the Consumer Services Division to improve efficiencies and increase sales & revenue, while complying with State and Federal Laws and regulations.
• Assists with the day-to-day research and resolution of problems/issues and exception approvals for branch staff, including Managers and Assistant Managers.
• Keeps current with all policies, procedures, standards, and system updates that are supported and used by Retail sales and operations to ensure compliance with State and Federal laws and regulations, including the completion of annual compliance training.
• Performs other duties as assigned.

Education and/or Experience:

• High school diploma or GED preferred.
• At least one year of prior experience in the financial or banking industry desired.
• At least one year of prior training or work-related experience desired.

Specific Skills, Knowledge & Abilities:

• General knowledge and comprehension of bank operations.
• Ability to plan training programs and evaluate people and situations.
• Design and creativity skills are necessary.

Hiring Salary Range: $23.50 - $27.50

Hybrid Eligibility: Position will be onsite.

AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER

“PROTECTED VETERANS” AND “INDIVIDUAL WITH DISABILITY”