Customer Service Representative

Aero Precision - we’re not like every manufacturer. Aero Precision’s drive for clean, perfect engineering and machining is unwavering, and there is no margin for error. We are known for our superior engineering and machining by civilian, Law Enforcement, and Military, and are dedicated to delivering the highest quality products available.

We’re not like every employer. Precision machining is at the core of our success, but it wouldn’t be possible without our amazing manufacturing and fulfillment crew, energetic sales team, and devoted leadership team. Our employees have a strong affiliation to our brand and products, and their passion is reflected in everything they do. You don’t just join our team - you join our family.

The Opportunity. The Customer Service Representative is responsible for assisting our customers by providing product and service information and resolving product and service complications via phone and email.

The Job. The Customer Service Representative assists potential customers by answering product and service questions; suggesting information about additional products and services. Additionally, the CSR creates customer accounts by recording essential information as well as maintaining customer records by updating information as needed. The CSR resolves product and/or service problems by determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.

Requirements:

• Minimum of 1-year customer service experience; assisting customers via phone, chat or email.
• Ability to multi-task in high volume call environment
• Strong computer proficiency, including Microsoft Word, Excel and Outlook
• Ability to communicate clearly and professionally with customers and co-workers.
• Ability to professionally and sensitively resolve customer issues while maintaining a high level of confidentiality
• Complete other tasks as assigned by Customer Service Manager
• Experience in a call center environment preferred

The Benefits

• Best Employee Product Discount in the Industry
• 100% Paid Medical, Dental, Vision for Employee (family benefits also available)
• 100% Paid Life Insurance
• Disability Plans
• 401(k) Plan
• Bereavement Pay
• Education Tuition Reimbursement
• Paid Time Off (PTO)
• Paid Holidays, including Floating Holiday
• Growing Company with a Small Company Work Culture