Customer Support Representative

Benefits

• 401(k)
• Bonus based on performance
• Competitive salary
• Dental insurance
• Employee discounts
• Flexible schedule
• Health insurance
• Home office stipend
• Opportunity for advancement
• Paid time off
• Parental leave
• Savings bank
• Signing bonus
• Training & development
• Tuition assistance
• Vision insurance
• Wellness resources
• Maintain Documentation of Customer Interactions and Transactions:
  
  

It is essential to keep detailed records of all customer interactions, including phone calls, emails, and in-person meetings. This documentation should capture the nature of the interaction, the customer's concerns or inquiries, and any resolutions provided. By maintaining accurate records, we can track customer history, identify trends, and ensure continuity in service, which ultimately enhances the customer experience.

• Interact with Customers Actively:
  
  

Engaging with customers proactively is crucial for building strong relationships and fostering loyalty. This involves not only responding to inquiries and concerns promptly but also reaching out to customers to gather feedback, inform them about new products or services, and check on their satisfaction levels. Active interaction demonstrates that we value their business and are committed to meeting their needs.

• Refer Unresolved Issues to the Appropriate Department When Necessary:
  
  

In cases where customer issues cannot be resolved at the initial point of contact, it is important to escalate these matters to the relevant department or team. This ensures that specialized personnel can address complex problems effectively. Clear communication about the escalation process and expected timelines helps manage customer expectations and reinforces their trust in our commitment to resolving their issues.

• Ensure Effective Communication and Coordination with Internal Teams:
  
  

Collaboration with internal teams is vital for delivering seamless customer service. This involves sharing relevant information, updates, and insights with colleagues in different departments, such as sales, technical support, and logistics. By fostering a culture of open communication and teamwork, we can ensure that all team members are aligned in their efforts to meet customer needs and resolve issues efficiently.

• Supply Customers with Updates Regarding Any Pending Orders and Invoices:
  
  

Keeping customers informed about the status of their orders and invoices is a key aspect of customer service. Regular updates regarding order processing, shipping timelines, and payment statuses help to build transparency and trust. This proactive communication can also reduce customer anxiety and inquiries, as they feel informed and valued throughout the transaction process.

• Manage the Customer Database Diligently:
  
  

A well-maintained customer database is essential for effective customer relationship management. This includes regularly updating customer information, tracking interactions, and segmenting customers based on their preferences and behaviors. Diligent management of the database allows for personalized communication and targeted marketing efforts, ultimately enhancing customer satisfaction and loyalty.

This is a remote position.

Compensation: $22.00 - $28.50 per hour