Technical Support Specialist
ACL Digital
Date: 3 weeks ago
City: Roanoke, VA
Contract type: Full time
Duration: 6 Months
Candidates Local To The Roanoke/Salem, VA Area Required
Candidates Local To The Roanoke/Salem, VA Area Required
- MUST possess a valid driver's license and have a clear driving history
- Position will primarily focus working with field staff with new technology and support of devices. Work with staff to be innovative with technology to perform daily job functions.
- Extensive skill in the use of Microsoft Desktop products including but not limited to Windows, SharePoint, MS Office Suite and MS Teams.
- Skill in troubleshooting tools and managing and administering desktop and laptop computers as well as wireless devices.
- Ability to communicate effectively verbally and in writing with individuals and groups.
- Experience working with help request tracking and reporting tools.
- Strong Customer Service skills that include a “customer first” attitude.
- Provides troubleshooting, problem management and escalation of issues to resolve and communicate resolution to customer concerns in a timely manner. Troubleshoot hardware and software issues
- Extensive skill with use of Microsoft Desktop products including but not limited to Windows, SharePoint, MS Office, Office 365 and MS Teams: Required 5 Years
- Skill in troubleshooting tools and managing desktop and laptop computers as well as wireless devices: Required 5 Years
- Ability to communicate effectively verbally and in writing with individuals and groups: Required 5 Years
- Experience working with help desk request tracking and reporting tools: Required 5 Years
- Strong Customer Service skills that include a "customer first" attitude: Required 5 Years
- Provide computer training for field staff: Desired
- Knowledge of computer/mobile device applications and how they operate in an enterprise environment: Desired
- Experience with creating training documentation: Desired
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