Front Desk Assistant

Serves as front-desk attendant for internal and external contacts in the evening and weekend hours. Provides general office support. Greet customers, answer telephone, provide directions or information and solve routine issues. Assists community groups using meeting facilities with their onsite meeting needs.

Essential Duties and Responsibilities

• Demonstrates commitment to organizational values of Integrity, Collaboration, Attitude, Respect and Excellence. (I-CARE Values)
• Provides amazing customer experiences to all internal and external customers. (ACE Values)
• Acts as an ambassador of Palmetto Goodwill and our I-CARE (Integrity, Collaboration, Attitude, Respect, Excellence) values.

Essential Duties and Information

• Communicates routine and general information by phone or in person to staff, customers, and/or public about standard services, processes and procedures using prescribed or established guidelines.
• Performs routine office support functions as requested by various Palmetto Goodwill departments.
• Maintains building security by issuing visitor badges and managing visitor sign-in.
• Maintains a safe and clean reception area.
• Ensures the building is vacated and the alarm is armed each evening at departure.
• Maintains continuity among work teams by documenting and communicating actions, rules, and regulations.
• Contacts the police department when potential theft, violence or threat of violence is observed.
• Complies with all agency policies, procedures, and safety standards throughout all work areas; maintains same to meet CARF, Department of Labor and other regulatory standards.
• Performs other job-related tasks and duties as assigned.

Requirements

Must be able to:

• Communicate and build relationships with those from diverse backgrounds.
• Solve practical problems and deal with a variety of situations presented by individuals in crisis.
• Speak effectively by phone and in person.

• Work effectively in a team-based environment by interacting professionally with a highly diverse team member base on a regular and routine basis.
• Exercise discretion while managing confidential information.
• Through interaction with others, create an Amazing Customer Experience for our facility guests, community partners, and team members.

Must have:

• Strong verbal and interpersonal communication skills.
• Proficiency in basic computer usage and Microsoft Office software.
• Enthusiasm for the mission of the organization.
• Cultural competency
• Excellent organizational skills.
• Ability to think and communicate information through various types of communication media.

Education and Experience

Minimum of high school diploma or its equivalent, and proven experience in facility reception required.