Support Staff

Job Summary

Support Staff will support residents in achieving their goals that promote recovery, wellness, and successful community living. They will assist in the development of a culture of recovery and peer support, role model behaviors, assist in connecting with and using community resources, assist in building new competencies and other similar activities. Support Staff is key to maintaining the peace and quiet enjoyment of the community; assist in orienting new residents to the program & protocols; and maintaining security.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Maintain Site Health & Safety

• Allow access to staff, residents, guests, and identified delivery people only. Assure all guests sign the visitor's log. Log-in deliveries.
• Conduct and document rounds of the building, including checking the safety and security of residents and the building.
• Address urgent and crisis situations. Use de-escalation strategies. Follow procedures regarding emergency services, on-call, and property emergencies (flood, fire).
• Ability to manage residents alone at the site with on-call assistance available as needed.

Communication and Documentation

• Answer incoming calls, take accurate messages, and transfer calls as necessary.
• Participate in Shift Change with person taking over your shift to share information, communicating with staff on-call per site procedures. Write a brief summary of your shift in the staff logbook, Teams, and/or add a progress note in ETO as appropriate.

Resident Engagement

• Establish and maintain healthy relationships with residents, be courteous and respectful of all residents, guests, and community members. Respectfully engage residents in a way that recognizes every person's recovery process is unique.
• Facilitate recovery and community building groups and activities as appropriate.

Additional Duties

• Receive and document food fees/program fees and receipts as required (as applicable).
• Attend meetings and training, including supervision, staff meetings, community meetings, team meetings.
• Assist with general administrative duties, such as faxing, copying, mailing, creating flyers etc.

Kitchen Support Duties (for sites with meal service)

• Prepare and serve meals/snacks at designated times as required. Maintain cleanliness of kitchen and oversee kitchen clean up (wash dishes, empty trash, etc).

Medication Monitoring Duties (for sites with med rooms)

• Assist residents to comply with taking their prescribed medications per medication monitoring policy and site protocols.

EDUCATION AND EXPERIENCE MINIMUM REQUIREMENTS:

Minimum Experience:

• GED or high school diploma required.
• For sites with meal service, ServSafe certificate at time of hire or willingness to attend class and pass test within the first 90 days.

Preferred Experience:

• Experience working in behavioral health and/or homelessness.
• Certified Peer Specialist Certification
• Bilingual
• Valid Driver's license

Core Skills:

• Basic computer/technology literacy
• Knowledge of crisis intervention and de-escalation
• Good communication skills, both verbally and in writing, excellent interpersonal skills to work collaboratively with all levels of staff and residents.

PHYSICAL REQUIREMENTS: WALKING/SITTING/STANDING.