Sales Coordinator

Who We Are: Feel valued and cared for at DoubleTree by Hilton Hotel Santa Ana-Orange County Airport. At this property, you will be part of a team that values being proactive with guests and giving them a memorable experience for every stay. Are you ready to take your career to the next level? Apply Today!

Company Description: Pacific Hospitality Group provides a unique value proposition to investors and team members through our owner/operator approach. We are a family-focused company committed to long term holds that enable us to grow our business and our team members. Our vision is to enrich people’s lives by offering memorable experiences, giving back to our communities and honoring God in all that we do. We are focused on long-term value creation and sustainable growth. Integrity, Compliance, Value Creation, Principled Entrepreneurship, Customer Focus, Knowledge, Change, Humility, Respect, & Fulfillment.

What You Will Accomplish

• Welcomes guests/callers in an enthusiastic and professional manner, answering questions and responding to requests. Provides information about hotel, local area attractions and hotel amenities. Mails confirmation and literature requested and replies to all inquiries. Forwards calls to appropriate team members/departments.
• Performs general office tasks such as filing, distributing mail, responding to email, photocopying, sending/receiving faxes.
• Assists with preparation and assembly of sales/marketing information such as proposals and contracts. May assist with press releases and related projects.
• Assists team with activities involved with sales research and planning such as customer mailings, gathering information about competition’s programs, and performing basic market related analysis.
• Maintains records by entering required sales, reservation and account data into systems. Runs and prepares all necessary reports as required.
• Effectively deals with internal and external customers, some of whom may require a high level of patience, tact and diplomacy to diffuse anger. Collects accurate information and resolves conflicts. Keeps immediate supervisor promptly and fully informed of any problems, potential safety issues, or unusual situations so prompt corrective action may be taken. Communicates with other departments to fulfill guest needs.
• Resolves guest complaints within scope of authority; otherwise refers the matter to management. Notifies supervisor and/or Security of all unusual events, circumstances, missing items, or alleged theft.
• Works closely with front desk/group reservations coordinators to ensure accuracy of information. Ensures front desk receives accurate current group information.
• Improves job knowledge by attending training sessions as instructed. Cross Training in other departments such as Reservations and Front Desk may be required and may assist those functions as needed.

What You Will Bring

Assists the Sales and Marketing team with general office duties (i.e. answering phones, filing, mail, email, copying, faxes, etc.) Additional duties may typically include preparing/completing sales-related documents (i.e. proposals, contracts, lead distribution and turnovers); coordinating group leads and/or reservations, VIP arrivals, special events, and preparing a variety of reports. Provides professional service to gain a high level of guest confidence and satisfaction. Enters information into computer systems and runs necessary reports. Seeks opportunities to maximize revenue and streamline day-to-day processes.

Great If You Have

• One to two years of customer service experience at a comparable hotel or setting. Sales experience desired.
• Must have excellent customer service/communication skills to work with callers of various social, cultural, economic and educational backgrounds for the purpose of resolving problems/complaints and providing a high level of guest satisfaction.
• Requires ability to perform basic math skills such as addition, subtraction, multiplication, and division.
• Requires good working knowledge of Microsoft Office applications (including Outlook, Word, and Excel) and ability to learn and operate other hotel computer systems. Delphi FDC experience desired.
• Strong attention to detail and the ability to handle multiple tasks. Must be able to solve problems and remain calm and alert if dealing with difficult guests, during busy activity periods or in an emergency situation.
• Must be able to speak, read, write, and understand English to understand instructions, safety rules, prepare sales materials, and communicate with guests.
• Able to work independently with minimal guidance and as part of a team.
• Due to the cyclical nature of the hospitality industry, team members may be required to work varying schedules to reflect the business needs of the hotel. Work schedules will include working on holidays, weekends, and alternate shifts.

We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws.