Customer Happiness Hero

Dewey’s Bakery is an established company since 1930, offering deliciously sweet and savory treats that reflect local flavors. Our products are baked with care, creating moments that bring people together to celebrate life.

Team members are essential for creating the ultimate customer service experience. Successful candidates should possess exceptional customer service skills, a “can do” mindset, be detail-oriented, and work well in a team.

Our mantra is “Happy people serving happiness.”

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Follows our Customer Care Standards:
• Creates a warm and welcoming environment.
• Enlists support as needed.
• Listens carefully to guests and asks questions for clarification.
• Engages in a fun and natural exchange of ideas with guests.
• Is authentic and fully present with guests.
• Responds happily to any questions.
• Anticipates guests' needs and makes helpful suggestions.
• Exceeds guests’ expectations, one guest, one celebration at a time.
• Operates the register and handles transactions with cash and credit cards.
• Answers phones using good phone etiquette.
• Keeps work area tidy and organized.
• Keeps dining area and outside seating clean and stocked.
• Puts consumer safety first by maintaining a strong food safety culture.
• Performs other duties as assigned.

QUALIFICATIONS:

• Previous customer service experience strongly preferred.
• Ability to be detail-oriented, multitask, and work in a fast-paced environment.
• Ability to read and follow instructions and communicate in English.
• Ability to perform the essential functions listed above.

PHYSICAL DEMANDS:

• Regularly required to use hands to finger, handle, or feel objects, tools, or controls.

• Regularly required to stand; talk or hear; reach with hands or arms.
• Kneel or stoop.
• Frequently lift and/or move up to 25 pounds; read instructions.
• Occasionally required to view items at an extremely close range and must be able to adjust and readjust focus.