Ticket Taker

Overview: The Ticket Taker for the Worcester Red Sox will be tasked with scanning game tickets at various access points throughout Polar Park on game days and special events. These key team members will focus on providing excellent customer service and assisting in creating a memorable experience for our fans when entering & existing Polar Park. The club will provide this team member with all necessary training and tools to deliver on our high expectations as we prepare to play our “WooSox 25” season!

Role and Responsibilities:

• Scan game tickets at access points throughout Polar Park on both game days and special events
• Provide the highest level of customer service
• Develop an understanding of the Polar Park seating layout
• Ensure accuracy of game tickets
• Identify and solve ticket issues
• Other duties as assigned

Qualifications/Characteristics:

• Outgoing and fan friendly
• Passion for the product and providing excellent customer service
• Strong communication, organizational, and interpersonal skills
• Ability to work outside, on your feet, in all weather conditions for extended periods of time
• Ability to be coachable, with a desire to learn and excel
• Ability to problem solve, work independently, and on a team
• Ability to follow written and/or oral instructions
• Flexibility to work nontraditional hours (nights, weekends, holidays)

Preferred Skills: Bilingual, multilingual, and/or fluent in ASL

This is a part-time, seasonal position. Based on the activity at Polar Park, weekly hours will fluctuate.

Through the intersection of baseball and family entertainment, the Worcester Red Sox strive to be an organization whose people, culture, and practices reflect the acceptance, advocacy, and celebration of diversity and individuality that we expect of society. We are an Equal Opportunity Employer and prospective employees will receive consideration without discrimination based on race, religion, color, sex, age, national origin, disability, military/veteran status, sexual orientation, gender identity/expression, or any other characteristic protected by applicable law.