Program Manager

Position Summary

This position will oversee the street outreach programs including street outreach to homeless populations providing on site HIV testing, Needle Exchange, Naloxone distribution, and street-based medical care, housing navigators and community health workers. In this role they will be responsible for quality assurance and improvement, staff training, and general program oversight. The Program Manager must possess a high level of awareness regarding homeless populations, barriers to housing in Lane County and Oregon’s at-risk groups which include Gay/Bi men and men who have sex with men (MSM), people who inject drugs (PWID), partners of people living with HIV (PLWHA) and the Trans and Gender Diverse Community and people experiencing homelessness. The Manager is a member of the Program Managers team and will work closely with other team members in reaching out to and building relationships with homeless service providers, social work teams at local hospitals and other medical providers. This position represents the agency in a variety of community settings including meetings and events. The Manager supervises volunteers and staff, and ensures that they have the tools, training and resources needed to effectively carry out their work. This position is involved in the development of strategic prevention and education initiatives and participates in planning, development, implementation and monitoring of such initiatives.

Essential Functions and Responsibilities

• Advocate for needed services and future direction of these services
• Build and strengthen relationship with housing providers
• Presents and distributes information about the program at local service organizations, homeless shelters, and other housing providers
• Stay current on HIV prevention (interventions, stats, etc)
• Participate in agency collaboration, creative processes and lead committees
• Participate on all required agency teams and committees
• Provide prevention services as needed, including evening and weekend services.
• Model and encourage community collaborations in all programs & acts as liaison to community groups and coalitions
• Attend workshops and trainings that are relevant to job responsibilities and which will encourage professional development

Program Manager

• Oversee all aspects of Street Outreach, Housing Case Management and Community Health Worker programs
• Provide high quality staff supervision
• Assist in the development of new projects that increase wellness of at-risk communities
• Coordinate outreach and testing events
• Collaborate with grant writer to develop and submit grants, and grant/contract reports as requested
• Manage data concerning services and use that data in ongoing program development and evaluation
• Ensure that testing procedures are followed by all staff and volunteers
• Work with other managers and directors to create and institute policies and procedures for prevention programs
• Seek out opportunities for partnership and networking with organizations
• Provide HIV prevention education to communities at risk for HIV/HCV
• Coordinate with the Client Services Manager to ensure that people living with HIV and their partners have access to prevention information and testing
• Ensure adequate supervision of volunteers during outreach events

Equity and Quality

• Support and champion the development and implementation of program equity goals
• Ensure that staff can track data necessary to monitor progress toward equity goals and to identify disparities in care for PLWHA
• Solicit client feedback on a regular basis and use that feedback in ongoing program development and evaluation
• Identify training and provide equity focused and culturally responsive supervision to staff
• Support collection of client feedback on a regular basis and using that feedback to make program improvements
• Ensure that staff concerns related to equity are addressed
• Ensure that policies and procedures are consistently applied
• Provide staff with opportunities to share input related to program equity goals

Staff Supervision & Support

• Supervise teams who conduct street-based outreach to unhoused clients
• Model excellent work ethic and professionalism
• Provide de-escalation support for clients in crisis and support staff in productively working with clients in crisis
• Train and support employees and volunteers
• Facilitate department meetings
• Provide opportunities for staff input and respond to inquiries and concerns
• Ensure that there is open communication between staff and other programs/management
• Support department lead positions in their roles
• Ensure consistent communication with offsite employees
• Maintain and nurture relationships with key funders, policymakers, supporters and community influencers related to client services
• Bridge building with those agencies where our mission overlaps

Required Qualifications

• Two-years of experience with leadership, such as holding a lead position, manager position, or supervising staff or volunteers.
• Three-years of experience conducting outreach to unhoused populations, housing case management, providing Community Health Worker services or other related experience
• The ability to effectively support staff to achieve agency and work-related goals
• Self-determined, highly motivated and solution focused
• Commitment to diversity and inclusiveness in all aspects of job performance
• Knowledge of the unique issues affecting high-risk communities and willingness to learn about culturally relevant interventions for gay and bisexual men, people who inject drugs, and people living with HIV/AIDS.
• Willingness to work with:

• gay/bisexual men and other men who have sex with men.
• marginalized, underserved populations.
• people who inject drugs.
• sex workers.
• individuals engaging in behavior considered to be high-risk for HIV.

• Leadership skills and ability to set challenging and attainable goals, to set priorities, to inspire others to high levels of creative performance, and to leverage ideas into action
• Experience in effectively prioritizing needs in a complex work environment with multiple and sometimes competing agendas
• Ability to maintain a high level of confidentiality, a professional demeanor, and to represent the organization in a positive manner at all times
• Strong professional boundaries and ethics
• Excellent written and oral communication
• Experience working with gay and bisexual men and other men who have sex with men
• Experience in nonprofit and or public health work
• Ability and willingness to grow in position and assume higher level duties
• Experience in program management or development
• Ability to prioritize tasks and meet deadlines
• Knowledge of Microsoft Word, Excel, and Access
• Background in training and presentation, ability to effectively present to community and partner agencies
• Comfort discussing sex, sexuality, and addiction
• Ability to communicate in group setting, facilitation skills a plus
• Ability to build and maintain bridges between HIV Alliance and its clients, other non-profit agencies
• Team player who is self-motivated and enthusiastic
• Sensitive to issues of confidentiality and diversity
• A Multicultural sensitivity and awareness and support of harm reduction philosophy and client-centered approach
• Willingness to work a flexible schedule, including many evenings and some weekends.
• Ability to collaborate with agency teams, board of directors, and community members
• TB test (provided by agency)
• Ability to pass agency criminal background check and drug screen
• Valid Oregon Driver's license, or valid out of state driver's license with the ability to get an Oregon Driver's license within 30 days of establishing residency in Oregon, and a driving record sufficient to be covered by agency auto insurance policy.
• Ability to drive long distances in large vehicles, ability to sit and stand for extended periods of time

Preferred Qualifications

• One-year experience with program management
• Degree in family and human services, public health or other related fields
• Lived experience of the population served

Physical Demands

• Repetitive use of hands such as grasping, twisting/turning of wrists, and finger dexterity necessary to perform various clerical duties, such as typing and writing.
• Frequent use of arms such as pushing and pulling to open and close drawers and cabinets
• Ability to sit or stand for extended periods of time at an assigned station
• Ability to bend, stand, and reach to be able to transport clients and to occasionally lift and carry up to 25 pounds (harm reduction kits, naloxone kits, testing and education materials)
• Continuous clarity of vision at 20 inches or less for processing of paperwork

The physical demands described above are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

Working Conditions, Travel and Environment

• Ability to work flexible hours, including early mornings, evenings, and weekends
• Ability to work 5 days per week for a minimum of 40 hours per week

Travel to other locations as necessary to complete essential job functions

• Ability to transport self to job-related events and locations