Bilingual Customer Service Representative

Idaho Housing and Finance Association is seeking a Bilingual Customer Service Representative to join our Mortgage Loan Servicing Department. The successful candidate will respond to customer inquiries related to their mortgage payments, taxes, and/or insurance and be familiar with mortgage terminology in both English and Spanish.

Why Work with Us?

At our organization, we are dedicated to improving lives and strengthening Idaho communities. We believe that housing opportunities, self-sufficiency, and economic development are the pillars of progress. Our commitment to our team is unwavering, and we consider our employees our greatest priority. We offer competitive compensation packages, comprehensive health benefits, and abundant opportunities for professional development and growth.

It's no wonder we have been recognized as one of the "Best Places to Work" in Idaho for a decade. Join us and be part of a vibrant, entrepreneurial organization that makes a meaningful impact on the lives of Idahoans.

In this role, you will have the following responsibilities:

• Respond timely and effectively to customer inquiries.
• Assist with administration of single-family home loans.
• Actively listen to customers and offer appropriate education and assistance.
• Ensure the privacy and security of client information.
• Redirect calls to appropriate agents, queues, or departments.

May perform other additional duties and responsibilities as assigned.

Qualifications required for this role are the following:

• Must be fluent in Spanish.
• Ability to work independently, organize, prioritize, and perform job responsibilities.
• Ability to maintain excellent customer relations at all times.
• Must be able to work in the office for 6 months; after 6 months with great performance, you are eligible to work remotely.

Preferred Qualifications:

• Call Center experience preferred.
• 1-2 years of experience in residential real estate lending, residential loan processing, loan closing, and/or loan servicing preferred.

Qualified candidates must be able to perform essential functions with or without accommodation.

Equal Opportunity Employer