HR Shared Services Representative

Syracuse University’s Office of Human Resources is seeking a service-oriented professional to join our team of HR generalists. Our HR Shared Services team consists of 18 employees and is responsible for assisting almost 5,000 staff and faculty. The HR Shared Services Representative is our campus community’s first point of contact for various HR needs. The HR Shared Services Representative will assist in communicating and administrating extensive HR policies, employee benefits, and systems support to the campus community, including internal HR stakeholders. Communication with employees is primarily by phone or email to provide the highest quality of service in a timely manner. This position is responsible for performing the duties and responsibilities under general supervision and instruction.

Education and Experience

Required Qualifications

• An Associate’s degree along with a minimum of 2 years relevant work experience OR an equivalent combination of education and related work experience.

Preferred Qualifications

• Bachelor’s degree. Advanced knowledge of HRIS systems and benefits administration.

Skills and Knowledge

What we are looking for:

• Excellent attention to detail and organizational skills.
• Highly proficient with MS Office Products and technology tools.
• Experience with HRIS and Payroll systems.
• Proven experience working with data, running queries and reports preferred.
• Strong communication and people skills.
• Attentive and demonstrate sound judgment.
• Provide exceptional service and manage multiple priorities by leveraging various systems and tools.
• Demonstrate aptitude to work independently and collaboratively as a member of a team.
• Work effectively with a diverse group of people, including faculty, staff, and students.
• Project a professional image and demonstrate the propensity to manage various scenarios diplomatically.

Possess efficient work habits such as meeting deadlines, honoring schedules, coordinating resources and meetings effectively and on time, and demonstrating respect for others.

Responsibilities

Administrative Support

• Provide benefit administration, including new employee benefit onboarding, assist with benefit changes using HRIS and vendor portals, respond to employee questions, process qualifying events, and ensure the employee provides proper documentation.
• Assist employees with in-depth and sensitive concerns regarding HR-related benefits.
• Ensure compliance with university policies as well as federal and state regulations.

Communication Support

• Respond to and resolve inbound calls, emails, and walk-ins from both internal and external customers.
• Utilize HR systems and tools to effectively communicate HR data, policies, and procedures to the campus community and HR stakeholders and leadership.
• Distribute action items and escalates complex issues, as needed, to Tier II or Senior Advisor.

Transactional Support

• Review, verify, and enter data to Syracuse University Human Resources information systems.
• Process changes to employee data, benefits, and compensation.
• Review and analyze HR data for accuracy and compliance purposes.

Research and Audit Support

• Retrieve data from the HRIS or other reporting tools Perform audits for federal and legal compliance as well as University policies, procedures, and eligibility (compensation, system, benefit plans, pay notices, I-9, social security, etc.).
• Continuous evaluation and monitoring of audits in search of opportunities for process improvements and efficiencies.

Application Instructions

In addition to completing an online application, please attach a resume and cover letter.

About Syracuse University

Syracuse University is a private, international research university with distinctive academics, diversely unique offerings, and an undeniable spirit. Located in the geographic heart of New York State, with a global footprint, and over 150 years of history, Syracuse University offers a quintessential college experience.

About the Syracuse area

Syracuse is a medium-sized city situated in the geographic center of New York State approximately 250 miles northwest of New York City. The metro-area population totals approximately 500,000. The area offers a low cost of living and provides many social, cultural, and recreational options, including parks, museums, festivals, professional regional theater, and premier shopping venues.

EEO Statement

Syracuse University is an equal-opportunity, affirmative-action institution. The University prohibits discrimination and harassment based on race, color, creed, religion, sex, gender, national origin, citizenship, ethnicity, marital status, age, disability, sexual orientation, gender identity and gender expression, veteran status, or any other status protected by applicable law to the extent prohibited by law.

Commitment to Supporting and Hiring Veterans

Syracuse University has a long history of engaging veterans and the military-connected community through its educational programs, community outreach, and employment programs.

Commitment to a Diverse and Inclusive Campus Community

Syracuse University maintains an inclusive learning environment in which students, faculty, administrators, staff, curriculum, social activities, governance, and all other aspects of campus life reflect a diverse, multi-cultural, and international worldview.