HVAC Dispatcher Manager
Air-Ref Co. Inc.
Date: 3 weeks ago
City: Delray Beach, FL
Contract type: Full time
Who We Are
A local and family owned company that provides Palm Beach County and Broward County with a full range of reliable residential and commercial HVAC, automation, refrigeration, and electrical services since 1984. Air-Ref has decades of experience in providing excellent service, quality workmanship and reliability.
What We Are Looking For
The qualified candidate must have the ability to work in a fast paced environment while being self motivated to provide exceptional customer service. Must have effective listening and verbal communication skills, proven ability to meet/exceed set goals, and receptive to constant coaching and feedback. To manage the day to day scheduling operations, ensure that jobs are ready for scheduling. The candidate will have experience efficiently scheduling work orders and ensuring technicians have the ability to arrive on time. HVAC/Service industry experience highly preferred!
What We Offer
Local and family owned, Air-Ref Co. Inc. provides Palm Beach County and Broward County with a full range of reliable residential and commercial HVAC, automation, refrigeration, and electrical services. We handle new construction and existing homes and businesses, completing expert and affordable installation, upgrades, seasonal maintenance, and repair. We service all brands. Our professional team is fully licensed, insured, factory authorized, and highly trained. Equipped with state-of-the-art technology and top quality equipment, we deliver swift, lasting, and customized solutions to any type of challenge. Just give Air-Ref Co. Inc. a call at (561) 264-8297, and we’ll be happy to assist you.
A local and family owned company that provides Palm Beach County and Broward County with a full range of reliable residential and commercial HVAC, automation, refrigeration, and electrical services since 1984. Air-Ref has decades of experience in providing excellent service, quality workmanship and reliability.
What We Are Looking For
The qualified candidate must have the ability to work in a fast paced environment while being self motivated to provide exceptional customer service. Must have effective listening and verbal communication skills, proven ability to meet/exceed set goals, and receptive to constant coaching and feedback. To manage the day to day scheduling operations, ensure that jobs are ready for scheduling. The candidate will have experience efficiently scheduling work orders and ensuring technicians have the ability to arrive on time. HVAC/Service industry experience highly preferred!
- Manage incoming calls
- Generate/input calls
- Identify and assess customers’ needs to achieve satisfaction
- Schedule technician's, coordinate with Service and Operations Manager.
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using company's methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide to the appropriate manager to handle
- Keep records of customer interactions within dispatch program, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
- Assist colleagues whenever necessary
- Other tasks as assigned and needed
What We Offer
- A Great Work Environment
- Health Insurance
- Dental Insurance
- Life/Disability Insurance
- 401k with Company Match
- Paid Holidays
- Paid Vacations
- Paid Training
Local and family owned, Air-Ref Co. Inc. provides Palm Beach County and Broward County with a full range of reliable residential and commercial HVAC, automation, refrigeration, and electrical services. We handle new construction and existing homes and businesses, completing expert and affordable installation, upgrades, seasonal maintenance, and repair. We service all brands. Our professional team is fully licensed, insured, factory authorized, and highly trained. Equipped with state-of-the-art technology and top quality equipment, we deliver swift, lasting, and customized solutions to any type of challenge. Just give Air-Ref Co. Inc. a call at (561) 264-8297, and we’ll be happy to assist you.
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