Inside Catering and Events Planner

Job Details

Description

Job Title: Inside Catering and Events Planner – Food & Beverage

Department: Marketing

Location: Johnson City

Employment Type: Full-Time

Reports To: Marketing Manager

Pay: $19-$22 /hour + Tiered Commission of 3%-7%

Join our team and turn events into unforgettable experiences! We're seeking a dynamic, goal-driven professional to manage client relationships, craft custom catering solutions, and drive sales success. With at least 2 years of sales or customer service experience (hospitality preferred), you'll handle inquiries, build strong client connections, and collaborate with our culinary and events teams to deliver flawless results. Exceptional communication, organization, and a passion for exceeding expectations are a must! Flexible hours and occasional travel required. Ready to create extraordinary moments? Apply today at www.faceamusement.com!

FACE Culture

All Team Members of FACE are expected to support the brand through active engagement in our core values:

• Faith: being confident in one another
• Attitude: responding positively regardless of circumstances
• Consistency: doing what is expected everyday
• Excellence: pursuing my personal best
  
  

This role is pivotal in driving sales for catering events by building relationships with clients, understanding their unique needs, and delivering tailored solutions that exceed expectations. The successful candidate will be responsible for managing the sales process from initial inquiry to booking, ensuring seamless client experience and contributing to the growth of our Food & Beverage division.

Sales And Client Acquisition

• Handle inbound inquiries from potential clients through phone, email, and web forms.
• Proactively identify and reach out to potential clients via outbound calls, emails, and networking.
• Qualify leads, understand client needs, and present customized catering options.
• Create and deliver persuasive proposals and presentations to secure bookings.
  
  

Client Relationship Management

• Build and maintain long-term relationships with new and repeat clients.
• Act as the primary point of contact for clients, ensuring consistent and clear communication.
• Collaborate with clients to refine event details, including menu selections, dietary requirements, and logistical arrangements.
• Ensure a “Plus One” culture around guest experiences, consistently going above and beyond to provide a premium experience for guests and potential guests alike.
  
  

Event Coordination And Collaboration

• Work closely with the culinary team, event planners, and operational staff to ensure flawless event execution.
• Coordinate and communicate all event details internally to ensure alignment across teams.
• Resolve client concerns promptly and professionally, ensuring satisfaction.
  
  

Administrative Duties

• Maintain accurate records of all client interactions, proposals, and contracts in the appropriate system.
• Track and report sales performance, including bookings, revenue, and client feedback.
• Prepare regular sales forecasts and reports for management review.
  
  

Sales Strategy And Growth

• Meet or exceed individual and team sales targets through effective planning and execution.
• Stay informed about market trends, competitor offerings, and customer preferences to adapt sales strategies.
• Participate in team brainstorming sessions to develop creative sales tactics and promotional campaigns.
  
  

Required Skills And Experience

• Experience: Minimum of 2 years in inside sales, customer service, or related roles (experience in catering, events, or hospitality is highly preferred).
• Communication Skills: Exceptional verbal and written communication skills with the ability to build rapport and negotiate effectively.
• Customer Focus: Proven track record of delivering exceptional customer service and maintaining client relationships.
• Sales Acumen: Strong ability to identify client needs and close deals effectively.
• Organizational Skills: High attention to detail and the ability to manage multiple projects simultaneously.
• Technology Proficiency: Experience using TripleSeat, GoHighLevel and Microsoft Office Suite.
• Problem-Solving: Resourceful and adaptable in addressing client needs and resolving challenges.
  
  

Preferred Qualifications

• Bachelor’s degree in business, Hospitality, or a related field.
• Experience working in a quota-driven sales environment.
  
  

Key Competencies

• Goal-Oriented: Driven to meet and exceed sales targets.
• Team Player: Able to collaborate effectively with cross-functional teams.
• Creative Thinker: Capable of offering innovative solutions to meet client needs.
• Resilient: Maintains a positive attitude and persistence in overcoming challenges.
• Flexible - Available for calls from the field to help resolve issues with parties which could be on holiday, at night or weekends and potential travel to locations.