SVP Client Services Account Management, OptumRx

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.

The Senior Vice President is accountable for the overall success and contract execution for high-profile Blue Cross Blue Shield Health Plans partner for Optum Rx. The role is responsible for developing and owning deep trusted relationships with C-suite executives and pharmacy/business leaders that drive strategic collaboration and promote long-lasting, mutually beneficial partnerships. You will also hold accountability for leading and developing a high-caliber, well-engaged client management team. Success is measured by client/market growth and retention, strategic leadership, financial performance, contract execution, employee engagement and the overall satisfaction of assigned clients. As Senior Vice President, you must be comfortable leading in an extremely fast-paced, complex environment and able to quickly understand/interpret how market events (i.e., federal regulations, state/local regulations, CMS requirements, drug manufacturer events, etc.) impact Health Plan clients and to advise proactively and react accordingly. You must possess a high degree of confidence, PMB sophistication, leadership strength, and executive presence. This role also requires a well-demonstrated business/financial acumen; salesmanship; innovation and the ability to successfully drive complex projects.

The role leads initiatives to collect and respond to market insights through strategy, product, and go-to-market actions allowing the Health Plans segment and OptumRx to achieve a dynamic and competitive marketplace position.

Primary Responsibilities

• Develop and execute business plan strategies to maximize growth and opportunity
• Establish and maintain solid personal relationships with key executives and decision-makers, including those within key consultant firms
• Manage & drive client strategy with Optum Enterprise senior executives and peer leaders from to advocate for your clients and develop strategic and tactical plans to achieve desired annual growth targets and drive optimal strategic delivery
• Own accountability for the contracts we maintain with assigned health plan clients and ensure proper monitoring and execution of contract deliverables
• Drive & manage client renewal and market check activities working closely with several internal (e.g., pricing, underwriting, legal) and external (e.g., consultants; client) constituents
• Manage the profit and loss statements for each assigned account and manage to an operating budget, upsell targets, and revenue growth goals
• Accountable for establishing a solid team bench; recruiting, developing and evaluating talent; driving a motivated and engaged team; and developing a succession plan to accommodate for new growth
• Forge high trust, highly effective internal relationships with teams such as underwriting, legal, product development, industry relations, operations and finance to identify strategic opportunities and drive a culture of continuous improvement
• Closely monitor, engage and serve as a key point of escalation for high profile client issues
• Provide input to product development teams to develop new or enhance existing products to meet market needs
• Be a visible representative to the broader marketplace, and as such, demonstrates visionary thinking that sustains a competitive advantage
• Delivers client satisfaction strategies that drive high NPS outcomes
• Participate in sales meeting demonstrating high energy and critical thinking while communicating a unique value proposition
  
  

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications

• 10+ years of health care experience and leadership experience
• 10+ years of experience working within the Health Plan PBM/managed care pharmacy industry and deep understanding of its evolving dynamics and core competencies
• Experience leading relationships and working with senior-level C-Suite executives and ability to lead innovative and forward-thinking discussions
• Experience and highly competent in understanding PBM pricing and contracting models
• Experience and demonstrated success in owning and managing client profitability profiles
• Account Management experience with high profile Health Plan clients and demonstrated progressively increasing responsibility for client relationship management and consultation
• Experience working with sales teams and support areas to complete Requests for Proposals (RFPs) and finalist presentations
• Experience interpreting financial statements, identifying trends and driving strategic recommendations
• Experience interpreting complex contracts; balance internal and external views; and effectively manage client negotiations
• Extensive experience developing and delivering formal presentations to message and position information for maximum customer impact and influence
• Willing or ability to travel up to 50%
• Must be located within Central or Eastern Time Zone
  
  

Preferred Qualifications

• Experience in Regulated Markets, with a solid emphasis on regulatory and compliance aspects
• PBM Consulting Experience
• Pharmacist
• Experience effectively navigating and driving results in a highly complex, matrix environment
• All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy.
  
  

The salary range for this role is $191,800 to $364,800 annually based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.