Clinic Service Representative

The doctors and team at Henry Ford Family Medicine – North Street are dedicated to caring for you and your loved ones at every stage of life. From regular check-ups to the management of acute illnesses and chronic disease, all your healthcare needs will be met with professionalism and expertise.

To accommodate busy individuals and families, we provide quick access to laboratory test results, extended office hours, open scheduling, and an automated appointment reminder system.

Principal Duties and Responsibilities

• Provides World Class Service Excellence to our patients and guests
• Performs all aspects of appointment scheduling
• Provides accurate data collection and registration for all patient visits
• Performs all aspects of collecting cash
• Performs miscellaneous duties as assigned
• From the Hiring Manager: Attention to Detail, great customer service, team player, willing to learn new tasks, ability to work alone and with a team

Education and Experience Required

Education

• High School Diploma or G.E.D. equivalent

Preferred Qualifications

• Familiarity with clinic environment preferred

Requirements

• Basic computer skills (i.e., knowledgeable in opening software/email, navigate on keyboard, logging in and out of computer)
• Required to perform calculations, complete forms, and extensively utilize computer information systems
• Demonstrated ability to work with detailed information
• Requires interpersonal skills to deal effectively over the telephone and in person with patients, visitors, medical staff, and other clinic and/or hospital personnel
• Ability to work successfully in a fast-paced environment with frequent interruptions
• Ability to work within a team setting and be supportive of team members
• Successful completion of yearly competencies
• Ability to work effectively with populations of diverse backgrounds and ages
• Dependable and punctual
• Strong organizational skills and ability to multi-task
• Ability to perform a variety of tasks in a timely manner to meet clinic staff and patient needs
• Must meet or exceed core customer service responsibilities, standards and behaviors as outlined in the HFH Customer Service Policy

Physical Demands/Working Conditions

• Clinic setting with some exposure to communicable diseases, minimal exposure to noise, dust, or extreme temperatures. Lifting no more than 20 pounds at a time, with frequent lifting or carrying of objects weighing up to 10 pounds
• May require a good deal of walking or standing, and/or sitting most of the time with some pushing/pulling of arm or leg controls
• May be required to handle other bodily fluids such as urine, stool, saliva, etc., during patient arrival
• May be required to deal with critical medical conditions not limited to GSW, Cardiac episodes, Drug/alcohol use, etc.
• May be required to enter patient rooms to complete patient registration
• May be required by HFH Employee Health to take precautionary tests

Additional Details

This posting represents the major duties, responsibilities, and authorities of this job. It is not intended to be a complete list of all tasks and functions. Incumbents may be asked to perform job-related duties beyond those explicitly described.

Overview

Henry Ford Health partners with millions of people on their health journey, offering a full continuum of services from primary and preventive care to specialty care. With locations in 13 hospitals and hundreds of ambulatory care locations, Henry Ford is one of the nation’s most respected academic medical centers.

Benefits

The health and well-being of our team members is our priority. Our Total Rewards program includes competitive health plan options, dental and eye care coverage, tuition assistance, and discounts to various businesses. Contingent status employees are not eligible for benefits.

Equal Employment Opportunity/Affirmative Action Employer

Henry Ford Health is committed to hiring, advancement, and fair treatment of all individuals without regard to race, color, creed, religion, age, sex, national origin, disability, veteran status, gender identity, sexual orientation, and genetic information, or any other protected status in accordance with applicable laws.