IT Help Desk Technician
Capital Rx
Date: 3 weeks ago
City: New York, NY
Salary:
$50,000
-
$60,000
per year
Contract type: Full time
Position Summary:
The IT Help Desk Technician assists in managing our ticketing system, MDM software, and AWS platform while overseeing the onboarding and offboarding IT activities associated with employee profiles.
Position Responsibilities:
- Research end user issues independently, when needed, and document/develop a solution per company standards
- Develop additional MDM automation to facilitate user onboarding
- Identify MDM related company needs and create, configure, test, and deploy management of user systems via MDM Software.
- Collaborate with internal partner teams to identify compliance, best practice, or other IT related policy needs within the cross functional existing processes and workflows; identify and present enhancements and deploy solutions to the business.
- Responsible for all onboarding and offboarding related IT activities, including system-wide access, purchasing and retrieving of equipment, upgrades, asset tagging, etc.
- Create Exchange rules to address spam/phishing emails as needed.
- Collaborate with the IT Engineering team to drive systemic improvements to email filtering system.
- Promptly respond to user requests via ticketing system/phone calls/IM
- Assist users with access/system issues
- Write and update documentation for user reference
- Help build and establish procedures for newly established team
- Participate in a Help Desk OnCall schedule (tentatively will be 1 week/month, with potential higher volume at onset as the team grows).
- Responsible for adherence to the Capital Rx Code of Conduct including reporting of noncompliance.
Required Qualifications:
- 2+ Years experience in a Help Desk role (preferably in a medium or larger company)
- A customer-oriented approach to problem resolution
- Experience supporting Mac hardware/OSX in a Help Desk environment
- Experience supporting remote users in a distributed environment
- Experience with Jira Service desk or a similar ticketing system
- Experience with Office 365 suite
- Ability to lift 30 lbs. regularly and up to 50 lbs. occasionally (for NYT “future onsite” roles only)
Base Salary: $50,000 - $60,000
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