General Service Attendant

Why Mayo Clinic

Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. We are dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. With continuing education and advancement opportunities, you can build a career with Mayo Clinic in an environment that supports innovation, is committed to diversity, equity, and inclusion, and provides the resources you need to succeed.

Benefits Highlights

• Medical: Multiple plan options.
• Dental: Delta Dental or reimbursement account for flexible coverage.
• Vision: Affordable plan with national network.
• Pre-Tax Savings: HSA and FSAs for eligible expenses.
• Retirement: Competitive retirement package to secure your future.

Responsibilities

This role represents Mayo Clinic as one of the first contacts a patient or visitor will encounter and serves as a critical team member in facilitating patient visits. The General Services Attendant demonstrates professionalism, effective communication, empathy, and the ability to interact with patients, visitors, and others who present to Mayo Clinic. Responsibilities include verifying patient appointments, communicating with colleagues to gather details, enforcing institutional visitor policies, assisting in navigation, and monitoring patient and visitor flow. The role may involve conflict de-escalation, wheelchair and stretcher transportation, and delivering specimens. It requires varied hours including days, evenings, holidays, and weekends with rotating days off.

Qualifications

A high school diploma/GED is required. Minimum one year of experience demonstrating customer service, teamwork, and problem-solving skills is required. Valid driver's license and an acceptable motor vehicle record are necessary.

Exemption Status Nonexempt

Compensation Detail $16.74 - $22.16 / hour

Benefits Eligible Yes

Schedule Full Time

Hours/Pay Period 80

Schedule Details Must be able to work 8-hour shifts, 5 days a week. Primarily 9:30 am to 6:00 pm or 10:30 am to 7:00 pm. Schedule subject to change based on department needs.

Weekend Schedule Must be available to work weekends/evenings/holidays as scheduled.

Site Description Our employees are located at major campuses in Phoenix/Scottsdale, Jacksonville, and Rochester, and at Mayo Clinic Health System campuses throughout the Midwest. Each location offers a unique environment where employees thrive in work and personal lives.

Affirmative Action and Equal Opportunity Employer Mayo Clinic is committed to creating an inclusive environment that values diversity and does not discriminate against any employee or candidate. Women, minorities, veterans, people from LGBTQ communities, and people with disabilities are encouraged to apply.