Stock Associate

Join a team that values you!

We are the nation’s largest off-price retailer with over 2,000 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings, providing a fun and exciting treasure hunt experience.

Experience:

• Success: Our winning team pursues excellence while learning and evolving.
• Career growth: We develop industry-leading talent because Ross grows when our people grow.
• Teamwork: We work together to solve the hard problems and find the right solution.
• Our commitment to Diversity, Equity & Inclusion: We celebrate the backgrounds, identities, and ideas of those who work and shop with us. Our differences make us stronger, and we strive to be a positive force in our community.

Our Corporate headquarters are in Dublin, CA. With 2023 revenues of $20.4 billion, we are a Fortune 500 company committed to providing an inclusive work environment with continuous learning and development opportunities.

General Purpose:

The Retail Associate is responsible for ensuring our Customers have a positive shopping experience by making eye contact, smiling, and greeting all Customers in a courteous and friendly manner, treating fellow Associates with respect, following company best practices, maintaining a clean work area, and ensuring proper merchandise presentation.

Essential Functions:

• Understands that safety is the number one priority and practices safe behaviors in everything they do.
• Maintains a high level of awareness on the sales floor to create a safe and secure shopping environment.
• Treats all Customers and Associates with respect and courtesy; remains friendly and professional at all times.
• Assists Customers in any way necessary; is register-trained, assists Customers with merchandise, and answers questions politely.
• Provides prompt and efficient responses to Customers at all times.
• Represents and supports the Company brand at all times.
• Performs cleaning tasks to maintain merchandise, customer, and Team areas.
• Performs daily assigned sizing and recovery per company best practices.
• Expedites newly received merchandise to the sales floor urgently, maintaining merchandise/brand name familiarity.
• Understands Loss Prevention Awareness programs and merchandise protection standards.
• Demonstrates integrity and honesty in all interactions.
• Follows all policies and procedures concerning cash, check, and charge card transactions.
• Maximizes productivity by executing all Store best practices.

Competencies:

• Manages Work Processes
• Business Acumen
• Plans, Aligns & Prioritizes
• Builds Talent
• Collaborates
• Leading by Example
• Communicates Effectively
• Ensures Accountability & Execution

Qualifications and Special Skills Required:

Effectively communicate with Customers, Associates, and Store Leadership in a friendly, respectful, and cooperative manner. Ability to perform basic mathematical calculations commonly used in retail environments.

Physical Requirements/ADA:

• Ability to use all Store equipment, including PDTs, registers, and PC as required.
• Ability to spend up to 100% of working time standing, walking, and moving around the Store.
• Ability to regularly bend, squat, kneel, climb, carry, reach, and stoop.
• Ability to occasionally push, pull and lift more than 25 pounds.
• Certain assignments may require other qualifications and skills.
• Associates who work Stockroom shifts: Ability to regularly push, pull, and lift more than 20 pounds.

Supervisory Responsibilities:

None

Disclaimer: This job description is a summary of the primary duties and responsibilities. It is not comprehensive and is subject to change at management's discretion. Ross is an equal employment opportunity employer, committed to attracting and developing a diverse workforce.