IT Support Technician

Description

Who We Are:

Price Brothers Management Company, continuing the legacy of building Community. Price Brothers Management Company is a premier family owned and operated property management organization with over 100 years in the real estate industry. We believe in investing in our team members to create a culture that encourages and promotes innovative ideas, growth opportunities, and team building. Through our dynamic and caring team we will IMPACT the lives of our residents, commercial tenants, team members, business partners and communities. Each individual plays a critical role in our success!

“Our employees have always been the beating heart of our business. The shared sense of pride and the work is unmatched. There is no Price Brothers without all the team members that call Price Brothers home.” - Lena Price

If you are eager to join a team where your opportunities are limitless, find your next career at Price Brothers!

Salary Range: $20 Hourly

Key Responsibilities

• Maintain a database inventory of all hardware and software installed on desktop computers

• Maintain, troubleshoot and administer the local area networks (LANs) and wide area networks (WANs)
• Provide security education and awareness training to users
• Implement data, software and hardware security procedures
• Disaster recovery operations
• Install desktop hardware and desktop operating system software
• Perform routine network start up and close down and maintain control records
• Configure, install and maintain computer workstations, software products and peripheral equipment according to defined system standards and procedures
• Provide problem-solving services to network users
• Communicate in person and electronically with computer users experiencing difficulties to determine and document problems they are experiencing
• Collect, organize and maintain a problem and solution log for use by other technical support staff.
• Provide advice and training to users in responses to identified difficulties
• Research operating system and software application security updates and deploy these updates as required
• Consult user guides, technical manuals and other documents to research and implement solutions

Skills, Knowledge and Expertise

• Demonstrate effective, courteous communication (written and verbal) and interpersonal skills

• Interpret a variety of instructions furnished in written, oral, diagram, or schedule form
• Work well with others and follow instructions
• Strong customer service skills, with the ability to maintain confidentiality and professionalism
• Basic math skills
• Good organizational skills
• Strong attention to detail
• Knowledge and practice of Company standard operating procedures
• Professional attitude and neat, clean, well-groomed appearance
• Ability to work independently with minimal supervision and willingness to learn
• Effective time management skills
• Ability to manage multiple tasks and have exceptional follow up skills
• Ability to work under some pressure relating to the completion of projects on schedule
• Team members must have the ability to operate in a constant state of alertness, and safe manner
• Able to manage emergency situations
• English must be used when communicating with a client or coworker. Another language may be used if preferred by both parties.
• Driving is an essential function of the job
• Ability to learn and retain knowledge of operating software system
• Willingness and ability to learn additional software packages as required
• Develop and maintain vendor relationships
• Exceptional management and problem-solving skills
• Computer proficiency including but not limited to Microsoft Office products, word processing and spreadsheet programs
• Ability to maintain confidentiality and handle sensitive issues

Benefits

The company offers an array of outstanding health and wellness benefits starting the first of the month after 30 days of service. Reasonable insurance premiums including 4 medical options, dental, vision, life & disability, FSA dependent care, legal assistance, identity theft and more. Participate in the company’s 401k retirement plan, enjoy paid time off and 10 holidays + your birthday! Whether we are cheering on one of our local sports teams, volunteering at a philanthropy or celebrating team milestones, Price Brothers cares about our team members & our community.

About Price Brothers

Since 1922 Price Brothers has grown into one of the largest real estate owners in Kansas City. Always owner-operated, today Price Brothers comprises of over 10,000 apartment units, subdivisions of single-family homes and retail and office space. In addition to luxury living spaces and commercial space, the company owns a portfolio of prime land and real estate marked for future endeavors.