Patient Scheduler

Summary:

The Patient Scheduler reports to the Office Manager performing a variety of clerical scheduling and recordkeeping duties.

Responsibilities

• Answers telephone/intercom calls, routes calls and/or takes messages, initiates telephone calls as requested.
• Enters and edits all patient information into computer including patient type and patient activity. Follows all clinical informatics downtime procedures for entering data into patients electronic profile. Obtains missing patient data from nursing units or outside facilities as needed.
• Schedules office and testing appointments using Invision/Ecw. Obtains written physician orders from physicians, physicians' offices, and patients and verifies for accuracy and completeness. Maintains all pertinent paperwork on each patient in a daily file. Calls the physicians' office or appropriate location to obtain required patient history and physical information if appropriate.
• Reviews physician/testing orders for accuracy. Informs Office Manager of discrepancies.
• Screens patients, answers questions, and gives routine instructions to patients, physicians' offices, and hospital personnel regarding testing preparations.
• Instructs patients/physician offices on proper registration procedure and exam prep. Provides testing clerical support staff with orders.
• Provides management with reports.
• Contacts physicians' offices regarding patient cancellations or no-shows.
• Assists in the training of staff.
• Participates in monthly staff meetings.

Basic Knowledge

• High school graduate plus one year formal training or equivalent.
• Typing/data entry required.
• Knowledge of medical terminology required.
• Detail oriented.
• Interpersonal skills to effectively communicate with patients, visitors, physicians, and hospital staff of all levels.
• Demonstrates knowledge and skills necessary to provide care to patients throughout the life span with consideration of aging processes, human development stages, and sensitivity to cultural diversity.

Experience

• Two years clerical experience preferably in healthcare environment.

Work Environment and Physical Requirements

• Normal office environment.
• Requires standing, bending, and sitting.
• Sufficient visual acuity and manual dexterity to use computer keyboard and other common office equipment.

Supervisory Responsibility

• None.

Brown University Health is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, ethnicity, sexual orientation, ancestry, genetics, gender identity or expression, disability, protected veteran or marital status. Brown University Health is a VEVRAA Federal Contractor.