Customer Service Specialist

Summary: Under general supervision of Collection/Customer Service Supervisor perform wide variety of duties to collect patient accounts receivable for Brown University Health.

Responsibilities:

• Utilizing the Aged Trial Balance report review patient accounts to ascertain previous billing and collection action taken and work all credit balances.
• Refer outstanding account to collection agency for further action when collection efforts have proven unsuccessful. Interact with all outside precollect and collection agencies as required.
• Document collection action taken on individual accounts including date of collection notices telephone calls made/received credit checks and any credit arrangements made.
• Research and resolve billing questions from walk-in and discharged patients attorneys third party payors; provide patients with itemized bills upon request.
• File liens in cases of liabilities and assist attorneys as required for judicial system. This may require appearances in court to assist legal counsel with these liability and small claims cases to ensure collection for balances due to hospital.
• Follow up with all liability cases to ensure the appropriate reimbursement for hospital balances. Refer problem compromises to the supervisor for approval.
• Provide billing information to other health care providers as appropriate.
• Receive and verify patient information including changes in address insurance coverage and effective dates. Assist patients in completing Financial Assistance Applications and other payment plans that are available to them.
• Review returned mail to correct and update patient account to reflect changes and generate revised bill as needed.
• Participate in educational programs and in service meetings.
• Participate in councils quality improvement teams and other such committees as required.
• Maintain quality assurance safety environmental and infection control in accordance with established system policies procedures and objectives.
• Perform other related duties as required.

Other information:

• BASIC KNOWLEDGE: High school diploma or equivalent. Knowledge of Fair Debt Collector Act computer operations and routine accounting procedures required.
• EXPERIENCE: One year experience in health care collection environment.