Product Application & Support Specialist

What You Will Do in This Role:

• Develop and build strong, positive relationships with existing and potential customers, as well as internal partnerships with Sales, Service, Parts and Rental personnel.
• Be the subject matter expert for SITECH and Trimble products and applications for both internal employees and external customers.
• Work with sales representatives in making recommendations on product that may better fit customer needs based on site assessments, specific machine configurations and machine application for an individual job site.
• Create and deliver instruction, demonstration, and training for customers in the safe and efficient operation of Trimble products both in class room and on site.
• Educate and demonstrate to customers and their employees in fully understanding the product, its capabilities and how to maximize the use of the equipment.
• Train and educate internal employees and customers with understanding Trimble technologies for both machine and site control products including set up and operation. Maintain up-to-date knowledge of changes and enhancements.
• Support marketing and sales activities by attending trade shows, conferences, organizing and implementing branch demo days, open houses, and other branch customer promotions and other marketing events.
• Proactively and diligently work to ensure customer problems are resolved quickly; speak with clients to understand, anticipate, and meet their needs; introduce them to new lines of equipment that would fulfill their project requirements.
• Serve as a liaison with Cat Grade and Trimble to achieve connectivity with Lieca, Topcon and various IBSS systems. Stay current on the competitive market of 2D and 3D technologies.
• Maintain close relationship and clear communication with manufacturer support personnel.
• Report technical feedback to senior management and manufacturers.
• Drive revenue based on performance of services for construction customers through training, support, and data prep activities.
• Maintain the skill, knowledge and expertise of all assigned products distributed by the organization, stay up-to-date on the features and benefits of competing equipment, and maintain files of information for use and reference.
• Travel is required for training and/or to assist at other locations (approximately 20%).

Our Ideal Candidate:

• 5+ years of experience in Heavy Civil Construction in the areas of site control, site layout, takeoffs, grade checking, and machine control
• Able to effectively and confidently demonstrate and promote products and features to a group
• Strong creativity and problem-solving skills
• Strong motivation and self-starting initiative

What will put you ahead:

• Experience with 3D Data Modeling and surveying

What we can offer you:

• Competitive pay
• 401(k) with matching
• Full insurance benefits starting day one of employment for full time employees
• Holiday, PTO, and Parental Leave
• Casual dress attire
• Family-owned company where you’re more than just another employee