Customer Success Manager

Hi, we're CompanyCam.

We're a simple-to-use photo documentation and productivity app for contractors of all commercial and home services industries. Packed with intuitive functionality, CompanyCam facilitates unparalleled communication and accountability across a contractor's entire business. We're committed to providing a consumer-grade, game-changing experience that helps our users build trust within their company and with their customers.

But don't let that corporate description fool you—the people behind our buttoned-up product are laid-back (but hardworking), genuine, and kickass, and you could be one of them!

The Role

We're looking for a self-motivated, empathetic, problem-solving Customer Success Manager to join our team. Through strategic outreach, you'll use your top-notch communication skills to ensure customers successfully implement CompanyCam, adopt it across their company, and achieve their business goals.

The ideal candidate is obsessed with helping customers succeed. On a day-to-day basis, you will be responsible for educating existing customers on the ins and outs of CompanyCam in order to retain and expand a book of business. You will serve as a trusted point of contact and proactively ensure clients' long-term needs are met across the customer lifecycle: onboarding, adoption, renewal, and expansion.

Location: Candidates must permanently and currently reside in Lincoln, Nebraska, or the surrounding metro area.

What You'll Do

• Educate existing customers on the ins and outs of CompanyCam in order to retain and expand business.
• Serve as the current customer point of contact and proactively ensure the client's long-term needs are met across the customer lifecycle.
• Train customers on all aspects of CompanyCam software.
• Keep customers updated with new product features.
• Assist in building training materials and resources for customers.
• Understand your customers' needs in order to identify and drive additional revenue opportunities for your book of business.
• Partner with customers who are approaching their renewal date to ensure contract renewal goes smoothly.
  
  

What You'll Bring

• 1-2 years of previous experience working in a customer-facing or SaaS role is preferred.
• A customer-focused mindset with a passion for providing an amazing customer experience and helping clients achieve great things.
• Outstanding time management and organizational skills, with the ability to navigate and prioritize multiple customer engagements.
• Great communication skills: you "work in the open", don't take critique personally, and can solicit, manage, and appropriately respond to feedback from stakeholders, users, and fellow CSMs.
• A background that reflects building proactive, value-driven relationships with clients is preferred.
  
  

Benefits & Compensation

This is a salaried position at CompanyCam. Our base salary range is $43,000 - $48,000 per year and is based on experience. Customer Success team members can earn (on average) $1,600 / month in bonus compensation. We also offer meaningful equity and other benefits.

We pride ourselves on celebrating everyone. CompanyCam is an equal-opportunity employer actively working on creating an inclusive work environment where everyone can thrive. Are you reading this and wondering if you meet every requirement? Studies show that workplace minorities, such as women and people of color, are less likely than other applicants to apply for a job when they don't meet every single requirement. Even if your experience doesn't perfectly align, we encourage you to apply. We're interested in hiring passionate, hard-working people—not checking boxes.

For any accommodations or adjustments to complete the online application or to participate in the interview process, please email [email protected] and we'll respond to your email promptly. Do not include any medical or health information in your email.