Business Development Coordinator

Cruise Planners is the largest franchisor of home-based travel agencies across the country that independently book cruises, tour, and land vacations. Cruise Planners has achieved Top Producer status with virtually every cruise line, tour, and resort company. Cruise Planners has been named the No.1 Cruise Tour / Travel Agency by Entrepreneur Magazine for the past 10 years and recently featured in Entrepreneur as one of the top 30 franchise innovators in technology. Cruise Planners positions franchise owners for success by providing them with innovative marketing, booking and lead-generating tools as well as professional development and hands-on training with the industry’s top executives. Cruise Planners Home Office has won awards such as Coolest Offices and Top Places to Work in South Florida by Sun Sentinel and South Florida Business Journal.

Job Summary

This role will be responsible for providing support to ensure efficient operation within the Business Development team. The goal is to coordinate several ongoing tasks and other special projects for the team. It will also act as a backup for any of the BD Coaches in the different Regions as needed.

Responsibilities

• Schedule all Lunch and Learn sessions and manage the yearly calendar by coordinating directly with preferred suppliers provided by the Sales Team. Adhere to SOPs including sending initial invitation emails, reminders with important details, copying relevant internal departments, securing meeting space, ensuring receipt of the presentation, preparing AV equipment, and rescheduling as needed.
• Manage all requests for booking transfers from corporate number to agent level, this applies only to bookings that have not been paid in full.
• Cruise line agent update/re-instate due to lack of activity, update in phone number or address, and change of ownership.
• Upload Star University class photos to agents’ profile and send out pictures to those agents who did not pick these up during Star U.
• Coordinate and facilitate CP Updates Meetings held every Wednesday.
• Assist BD Team with new agents who need to fast track and start the qualification and sales process immediately, for example: big fish agents.
• Oversee a business jumpstart program for current Twinkling Star agents, designed to provide targeted support for business reactivation. Tailor coaching calls and business reviews to individual’s needs, closely mirroring new agent training.
• Assist BD Team as a floating BD Coach and provide backup and assistance with Coaching Calls, Business Reviews and leading BD Group Sessions for all Regions as needed.
• Assist with special research and other projects as needed.
• Other related duties as assigned.
  
  

The items listed above are intended to provide an overview of the essential functions of the job.

This is not an exhaustive list of all functions and responsibilities that the position may be required to perform.

Competencies

• Sales and Marketing Knowledge
• Travel agent/industry product knowledge and previous travel industry experience preferred
• Must be able to manage a territory, build relationships within region and motivate others to achieve sales goals
• Excellent verbal and written communication skills
• Strong organizational skills with an ability to multi-task in a fast-paced team environment
• Proficient in Microsoft Suite, Social Media Platforms, Zoom, Canva and various travel industry software applications
• Strong Relationship Management and interpersonal skills
• Ability to attend occasional CP events as needed, outside of Home Office
• Occasional Travel as needed
• Occasionally work outside normal business hours and regular schedule
  
  

Requirements

• Bachelor's Degree Preferred
• 5+ years of relevant experience
  
  

This is a hybrid role (Mondays and Fridays – remote and Tuesdays-Thursdays on-site)

Cruise Planners provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, or status as a covered veteran in accordance with applicable federal, state and local laws. Cruise Planners complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities or team members. This policy applies to all terms and conditions of employment.